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Problem with "tell a friend" module by shape5

Featured Lock Resolved Issue
Hello
I use tell a friend module by Shape5 on this site
the module does not send emails to recipients
I submitted the problem to Shape 5, he answers me this:
"It looks like you're using a template from joomshaper, not our Shape5 brand, pls contact them for support on this."
Can you help me?
I use joomla 3.9.15 with mail server on php mail

Merci
http://www.artisanet.info/23cde/

Attachments (1)

  • tellafriend.jpg
    tellafriend.jpg 95.5 KB

10 Answers

Toufiq - Staff

More than a month ago #Permalink
Hi there,

Thanks for contacting us and Just switch the Template Helix to default Joomla Protostar. Then let me know if it works or not.

-Thanks

artisanet

More than a month ago #Permalink
thank you Toufiq
I don't know if I understood your message correctly
So I chose protostar as the default template (see img), but it doesn't work (mail server on php mail or smtp, it's the same thing)

Attachments (1)

  • protostar_default.jpg
    protostar_default.jpg 64.2 KB

Toufiq - Staff

More than a month ago #Permalink
Hi there,

Thanks for your feedback. So how did you confirm that this issue raised for our product?

Please contact your hosting provider and tell them to enable the PHP mailer from your hosting server.

-Thanks

artisanet

More than a month ago #Permalink
thank
mail php is activated. I have no problem with other forms, just tell a friend

Toufiq - Staff

More than a month ago #Permalink
thank
mail php is activated. I have no problem with other forms, just tell a friend


Hi there, Please provide me the Joomla administrator access via PM. Thanks

artisanet

More than a month ago #Permalink
via PM how do I do this please

Toufiq - Staff

More than a month ago #Permalink
via PM how do I do this please


Hi there, Where did you send your access? Please let me know. Thanks

artisanet

More than a month ago #Permalink
Hello
Not knowing where to send you my codes, I sent them to you via the contact form.
Message named: "for Toufiq. Problem with tell a friend module"

merci

Toufiq - Staff

More than a month ago #Permalink
Hi there,

Thanks for your reply. Please click on my name or profile photo. You will get a send message button.

-Thanks

Toufiq - Staff

More than a month ago #Permalink
Hi there,

You are using the RSform Extension. It works fine. If you face the problem, then you should contact with Rsform & your hosting provider.

https://prnt.sc/rf34vn


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