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Quickstart installation problem

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Hello,
I'm trying to install Indigo template quickstart but i have problems with db restoring. When i try to restore it I see progress bar and few seconds later it goes back to db configuration screen and show this message:

Incorrect table definition; there can be only one auto column and it must be defined as a key
Index column size too large. The maximum column size is 767 bytes.


I tried php 7.3, 7.2 and 7.1 but still same.

38 Answers

Paul Frankowski - Staff

More than a month ago #Permalink
No problem sent, but what hosting support respond to you?

Paul Frankowski - Staff

More than a month ago #Permalink
Hi,
we will check it asap.
I hope you can wait.

Paul Frankowski - Staff

More than a month ago #Permalink
We made tests on 2 separate servers and was OK.
Make sure that PHP settings are similar to our suggested in template documentation.
---
do you have localhost software to check there too?

Carlos Quintero

More than a month ago #Permalink
Same thing is happening to me. When using the quickstart, I cannot move passed the overview screen... it looks to copy all files, but it doesnt

Paul Frankowski - Staff

More than a month ago #Permalink
All files from /installation folder must be transferred.
The files are OKAY.
The only real difference between the original Joomla installer and QS is a database file.
----
If you give up, I can make a backup using Akeeba Backup and send, but it's last hope solution.

Elmir Mustafic

More than a month ago #Permalink
We made tests on 2 separate servers and was OK.
Make sure that PHP settings are similar to our suggested in template documentation.
---
do you have localhost software to check there too?

Hi Paul, I tried on localhost but it stay on progress bar for more than hour. Tried on another hosting company same error.
Incorrect table definition; there can be only one auto column and it must be defined as a key
Index column size too large. The maximum column size is 767 bytes.
Checked all php options and everything was ok, just increased maximum upload size but still same
I Tried to install clean Joomla and everything works fine on both hosting servers (different companies) and localhost. Just with Indigo quickstart i have problems.

Paul Frankowski - Staff

More than a month ago #Permalink
Ok, thanks that you tried. I will send you backup soon. Check your PM.

Paul Frankowski - Staff

More than a month ago #Permalink
@Elmir
package was sent - download in next 48h

AtpcDesign

More than a month ago #Permalink
All files from /installation folder must be transferred.
The files are OKAY.
The only real difference between the original Joomla installer and QS is a database file.
----
If you give up, I can make a backup using Akeeba Backup and send, but it's last hope solution.


I encountered the same problem. Could I get the Akeeba Backup jpa file?
Thank you

Paul Frankowski - Staff

More than a month ago #Permalink
Sent as well

Elmir Mustafic

More than a month ago #Permalink
@Elmir
package was sent - download in next 48h

With your backup it works, i restored it without problems.

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Paul Frankowski - Staff

More than a month ago #Permalink
Hmm... Just install Indigo template it should fix it.
Joomla update 3.9.9

Salvatore Giuffrida

More than a month ago #Permalink
Hello,
I encountered the same problem. Could I get the Akeeba Backup jpa file?
Thank you

jrapitse

More than a month ago #Permalink
Hi, Same problem here...

Can you post the Link to Back-up here perhaps?
Then we call can get access to it?

Thanx...

Paul Frankowski - Staff

More than a month ago #Permalink
I can send, not put here

Paul Frankowski - Staff

More than a month ago #Permalink
For 72h I published full backup on Indigo download page (1.1)
I encountered the same problem. "Incorrect table definition; there can be only one auto column and it must be defined as a key Index column size too large. The maximum column size is 767 bytes."

Could I get the Akeeba Backup jpa file?

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Paul Frankowski - Staff

More than a month ago #Permalink
yes, momento

jrapitse

More than a month ago #Permalink
Version 1.1 still has the same problem...

Have you fixed it yet?

Paul Frankowski - Staff

More than a month ago #Permalink
To be honest, I was able to install without any problems.
So each time please share screenshot with error message

Jerome

More than a month ago #Permalink
Have the same problem with an actual download... I would tkae the backup as well, but I think also there has to be a fix for it!

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Paul Frankowski - Staff

More than a month ago #Permalink
ok, I will send you soon.
Hello,
I'm trying to install Arino template quickstart but i have problems with db restoring. When i try to restore it I see progress bar and few seconds later it goes back to db configuration screen and show this message:

Incorrect table definition; there can be only one auto column and it must be defined as a key
Index column size too large. The maximum column size is 767 bytes.



I tried php 7.3, 7.2 and 7.1 but still same. error_setup.jpg

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    error_setup.jpg 73.5 KB

Paul Frankowski - Staff

More than a month ago #Permalink
Check PHP settings from template manual.
---
BTW
This topic is about Indigo not Arino

Giuseppe Sciarra

More than a month ago #Permalink
i have the same problem with arino ..

Paul Frankowski - Staff

More than a month ago #Permalink
Giuseppe but this topic is about Indigo .
Anyway, it caused by your hosting settings
please ask hosting support for help.
---
if they will tell something not useful, I can send you backup made in akeeba backup

Giuseppe Sciarra

More than a month ago #Permalink
Giuseppe but this topic is about Indigo .
Anyway, it caused by your hosting settings
please ask hosting support for help.
---
if they will tell something not useful, I can send you backup made in akeeba backup



yes pls.. can you send me the akeeba backup? thanks

szymas

More than a month ago #Permalink
Can you also send Indigo Quickstart backup to me too? thanks.. have same issues with QS as others are describing

Paul Frankowski - Staff

More than a month ago #Permalink
sent 2 you too.

DMGroup

More than a month ago #Permalink
I am having the exact same issue. Ive tried all available options as far as php version and server resources go. Any idea what the actual problem is?

Paul Frankowski - Staff

More than a month ago #Permalink
@DMGroup
On my hosting I never had any problem, just clicked step1,2,3 and done

For sure check
max_execution_time = 400
or even set 600
Hi,
I have the same problem with max_execution_time = 600 with php 7.3.11.
I'm using the fresh updated quickinstall downloaded today.

Paul Frankowski - Staff

3 weeks ago #Permalink
@Samuel
and do you need akeeba backup?

Paul Frankowski - Staff

One week ago #Permalink
yes, but have you contacted with hosting support?
Please ask them for advice, Akeeba backup may or may not help in that case.

--
I will send you it anyway soon.

Paul Frankowski - Staff

One week ago #Permalink
you're welcome.

zalchris

One week ago #Permalink
@Paul

Have the same problem with quickstart package.
Please send me the link also.
Thank you!

Paul Frankowski - Staff

One week ago #Permalink
@Zalchris
Sent as well.


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