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Remove Black Bars On Video Addon - IE11

Featured Lock Resolved Issue
Hi,

On IE11 my video addon has black bars at the top and bottom.

See website

Is there any way of fixing this?

Thanks

7 Answers

Josh Douglas

More than a month ago #Permalink
Hi Tabassum,

IE11 still is a relevant browser. It comes standard on Windows 7. Are you unable to provide me with a fix?

Thanks


I fixed this by hiding the image on IE11


/* IE 11 fix */

#sppb-addon-1551350447314 {
display:none;
}

@media all and (-ms-high-contrast: none), (-ms-high-contrast: active) {
#sppb-addon-1551350447314 {
display:block;
}

#sppb-addon-1551350447314 img {
width: 600px;
margin-top: 35px;
}

#sppb-addon-1551804055659 {
display:none;
}
}

Tabassum - Staff

More than a month ago #Permalink
Hey there! Thanks for your query.

We suggest using the latest version of Safari, Chrome, Opera, Firefox, and Brave browser to edit and display SPPB content.

1. Support for Edge (default browser from Microsoft) may be limited in certain areas.
2. Support for IE11 is limited in certain areas, also because this browser is not updated/improved since 2015.
3. Internet Explorer 10 and older versions are NOT supported anymore.
Microsoft will no longer provide security updates or technical support for older versions of Internet Explorer. Using older versions of Internet Explorer may expose you to potential security risks.


Thank you.

Josh Douglas

More than a month ago #Permalink
Hey there! Thanks for your query.

We suggest using the latest version of Safari, Chrome, Opera, Firefox, and Brave browser to edit and display SPPB content.

1. Support for Edge (default browser from Microsoft) may be limited in certain areas.
2. Support for IE11 is limited in certain areas, also because this browser is not updated/improved since 2015.
3. Internet Explorer 10 and older versions are NOT supported anymore.
Microsoft will no longer provide security updates or technical support for older versions of Internet Explorer. Using older versions of Internet Explorer may expose you to potential security risks.



Hi,

Thanks for your reply. I am not editing my page on IE11, but when my page is viewed on IE11 I get the black bars - Please see attached images. How do I fix this?


Thank you.

Attachments (1)

  • Screenshot 2019-03-21 at 15.10.55.png
    Screenshot 2019-03-21 at 15.10.55.png 596.6 KB

Tabassum - Staff

More than a month ago #Permalink
Hey there!

As I said in the previous conversation, IE11 has some limitation. If you edit or even view your page that you edited in another browser. That's the reason you get the black bars on IE11.


Thank you.

Josh Douglas

More than a month ago #Permalink
Hi Tabassum,

IE11 still is a relevant browser. It comes standard on Windows 7. Are you unable to provide me with a fix?

Thanks

Tabassum - Staff

More than a month ago #Permalink
Hey there!

I would be very happy to help you but I'm extremely sorry to say that customer support is beyond our support range :(


Thank you.


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