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Responsive problem on tablet

Featured Lock Resolved Bug
Hello,

I've tried the website : http://www.bienvenuealamaison.net on different platform to see if the responsive was all right.
Everything seemed to be ok until my client sent me an e-mail to say that the website wasn't readable on tablet.
I don't understand the reason because when I do simulation on http://www.pikock.fr/19/pi-responsive-design for exemple, everything seems to be ok.

She send me a picture of her tablet. The website shows only the background picture (attachment)
She has a tablet Samsung Tab 3.

Can you help me to understand what happen ?

Thanks in advance,
Claire.

Attachments (1)

  • DSC_1031.jpg
    DSC_1031.jpg 82.8 KB

6 Answers

webgeral.com

More than a month ago #Permalink
hello,

I believe it is a sever problem on the file php.ini. on the php version you are using ...

gribs

More than a month ago #Permalink
Hello,

"sever" :-S It's kind of frightening.
Do you know how I can try to fix it ?

gribs

More than a month ago #Permalink
Hello,

I am sorry to insist but can someone of Joomshaper team can help me ?
I paid a business license and I would like to use my help support.

Thanks in advance,
Claire.

gribs

More than a month ago #Permalink
Hello,

Is there someone who can help me please ?
The responsive problem seems to happened with all kind of tablet (Samsung Tab 3, Asus...).
I am even ready to pay for a solving.

Pleaaaaasssse.

Thanks in advance,
Claire.

gribs

More than a month ago #Permalink
Hello,

The problem seems to be the slider-bg.jpg.
The image of the background appears and stay blocked.
This happened on the tablet Tab3 GT P5210 but not with Android Samsung Galaxy Note 10.1.
Very strange.

Any idea ?

Thanks in advance.
Claire.

Attachments (1)

  • DSC_1031.jpg
    DSC_1031.jpg 82.8 KB

gribs

More than a month ago #Permalink
Hello,

The problem is with sp-slider.
When I disable the module, I don't have the big picture which block everything.
Nevertheless I don't know where to look to solve the problem with that module.
Can someone help me please ?

Thanks in advance,
Gribs


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