Support Forums

Support Offline : Mon - Fri / 10am - 6pm (GMT +6)

Your Time: Our Time:

Save button infinite loading: can't modify pages.

Featured Lock Resolved Issue
Hi,
i've a problem on my website:
i can't save existing pages because of save button doesn't work. It loads endlessly.
I noticed the problem is related to tabs addon.
If i delete old tabs addon, the page will be saved.
If i create a new tab addon with an exemple text, the page can be saved.
If i create a new tab addon and i copy the old text code, the problem appears again.

How can i fix it?

I'm using latest pagebuilder version and latest macro template version.

Thanks

11 Answers

Paul Frankowski - Staff

More than a month ago #Permalink
Hi,
maybe there is problem with your "old" text.
please remove all <div> <scripts> <iframe> from it.
Then paste again.

Caterina

More than a month ago #Permalink
Hi, thanks. The code doesn't contains <div> <scripts> <iframe> (only tables). Until sometimes ago it worked but now stop working; I can see old tabs correctly on my website.
Thanks

Paul Frankowski - Staff

More than a month ago #Permalink
Can you export, and zip, a and attach that zipped page here, with tabs inside, so I can check on my site.

Caterina

More than a month ago #Permalink
Here it is. Thanks.

Paul Frankowski - Staff

More than a month ago #Permalink
The only tabs where there was in Row "TAB TIPOLOGIE - DESKTOP + TABLET"
and from Back-end I was able to edit

edito.png

and from front-end too
front.png

Please try edition from back and front-end as I did.
Maybe you have installed cookie module which blocks scripts.

Attachments (2)

  • edito.png
    edito.png 18.9 KB
  • front.png
    front.png 80.2 KB

Paul Frankowski - Staff

More than a month ago #Permalink
BTW
Have you updated Helix3 template framework to 2.5.5 ?

update.png

Attachments (1)

  • update.png
    update.png 6.1 KB

Caterina

More than a month ago #Permalink
Hi, yes, every plugin/component is updated.
My hosting provider says that no cache is set :(
He send me this file to check, because he thinks that during the pb update something went wrong.
Can you help me by checking it? (it is a txt file, how can i send it?)
Thanks

Paul Frankowski - Staff

More than a month ago #Permalink
1) I sent your Private Message.
2) And tell me what is still wrong ???
Week ago I was able to edit your Page and addons.

Caterina

More than a month ago #Permalink
Hi, i sent you a pm.
Thanks

Paul Frankowski - Staff

More than a month ago #Permalink
Checking , sorry for delay but during weekend I coudn't ask developers for help.

Paul Frankowski - Staff

More than a month ago #Permalink
Please change:
1) PHP version from 7.1 (which is buggy) to PHP 7.2
2) PHP max_execution_time * from 30 to 90 or 180 or 240 **

it should help.


*Ask hosting support.
** More is better


There are no replies made for this post yet.
Be one of the first to reply to this post!

Leaderboard (30 days)

Paul Frankowski

Paul Frankowski

Total Accepted Answers: 129
Sifat

Sifat

Total Accepted Answers: 88
Toufiq

Toufiq

Total Accepted Answers: 41
Pavel

Pavel

Total Accepted Answers: 6
Al Mamun

Al Mamun

Total Accepted Answers: 3

114

Templates

292581

Community Users

Newsletter

Don’t miss any updates of our new templates and extensions and all the astonishing offers we bring for you.
We never spam

Joomla! ® name is used under a limited license from Open Source Matters in the United States and other countries. JoomShaper.com is not affiliated with or endorsed by Open Source Matters or the Joomla! Project.

Connect Us