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Save button infinite loading: can't modify pages.

Featured Lock Resolved Issue
Hi,
i've a problem on my website:
i can't save existing pages because of save button doesn't work. It loads endlessly.
I noticed the problem is related to tabs addon.
If i delete old tabs addon, the page will be saved.
If i create a new tab addon with an exemple text, the page can be saved.
If i create a new tab addon and i copy the old text code, the problem appears again.

How can i fix it?

I'm using latest pagebuilder version and latest macro template version.

Thanks

11 Answers

Paul Frankowski - Staff

More than a month ago #Permalink
Hi,
maybe there is problem with your "old" text.
please remove all <div> <scripts> <iframe> from it.
Then paste again.

Caterina

More than a month ago #Permalink
Hi, thanks. The code doesn't contains <div> <scripts> <iframe> (only tables). Until sometimes ago it worked but now stop working; I can see old tabs correctly on my website.
Thanks

Paul Frankowski - Staff

More than a month ago #Permalink
Can you export, and zip, a and attach that zipped page here, with tabs inside, so I can check on my site.

Caterina

More than a month ago #Permalink
Here it is. Thanks.

Paul Frankowski - Staff

More than a month ago #Permalink
The only tabs where there was in Row "TAB TIPOLOGIE - DESKTOP + TABLET"
and from Back-end I was able to edit

edito.png

and from front-end too
front.png

Please try edition from back and front-end as I did.
Maybe you have installed cookie module which blocks scripts.

Attachments (2)

  • edito.png
    edito.png 18.9 KB
  • front.png
    front.png 80.2 KB

Paul Frankowski - Staff

More than a month ago #Permalink
BTW
Have you updated Helix3 template framework to 2.5.5 ?

update.png

Attachments (1)

  • update.png
    update.png 6.1 KB

Caterina

More than a month ago #Permalink
Hi, yes, every plugin/component is updated.
My hosting provider says that no cache is set :(
He send me this file to check, because he thinks that during the pb update something went wrong.
Can you help me by checking it? (it is a txt file, how can i send it?)
Thanks

Paul Frankowski - Staff

More than a month ago #Permalink
1) I sent your Private Message.
2) And tell me what is still wrong ???
Week ago I was able to edit your Page and addons.

Caterina

More than a month ago #Permalink
Hi, i sent you a pm.
Thanks

Paul Frankowski - Staff

More than a month ago #Permalink
Checking , sorry for delay but during weekend I coudn't ask developers for help.

Paul Frankowski - Staff

More than a month ago #Permalink
Please change:
1) PHP version from 7.1 (which is buggy) to PHP 7.2
2) PHP max_execution_time * from 30 to 90 or 180 or 240 **

it should help.


*Ask hosting support.
** More is better


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