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Scrollbar doesn't work

Featured Lock Resolved Issue
Hi, I tried to use ibflorestas.org.br scrollbar, but it doesn't work.
It just work when you click at the scrollbar and drag down or up the page.
This issue just occur when it's use the chrome broswer.

Could please you verify this issue?
Joomla version: 3.9.1

Kind regards.

9 Answers

Sifat - Staff

More than a month ago #Permalink
Hi,
I just disabled the smoothscroll.js and it's working. http://prntscr.com/m4u1fg
I think it was a conflicting issue.
Please check and let me know.

-Best Regards

Sifat - Staff

More than a month ago #Permalink
Hi,
Thanks for your query. I've checked your issue and i think some third party plugin is causing the issue. Please disable all other third party plugins and check if that helps or not. Please check this screencast https://files.fm/u/ppq4g2tu

-Best Regards

Wiliam Martins Aquino

More than a month ago #Permalink
Hi, Sifat

We checked if it is the plugin, as suggested, but the problem was not fixed.
So, we changed the template and this problem was solved.
Even whit the plugin installed.

I guess the problem is on the template.

Sifat - Staff

More than a month ago #Permalink
Hi,
Thanks for your reply. Please PM me your super admin access. I need to check this.

-Best Regards

Wiliam Martins Aquino

More than a month ago #Permalink
The scroll problem is solved now, thank you Sifat!

But now we have another issue, the images is showing just codes.
you know what's could going on? Probably isn't the same problem.

https://snag.gy/NDP7yZ.jpg

https://snag.gy/aNm4Mb.jpg
- Best Regards

Sifat - Staff

More than a month ago #Permalink
Would you please check and let me know if it's working or not?

Wiliam Martins Aquino

More than a month ago #Permalink
Hi sifat,

It's working now, thank you for help us again!

Regards

Sifat - Staff

More than a month ago #Permalink
You are always welcome :)


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