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Shape disappears when exiting editor

Featured Lock Resolved Bug
Hi,
I have added some nice shapes to my background image - and everything looks good in the frontend editor. Except when pressing "Save" and "Close", the shape changes disappear.

Running SP PB 3.4.3 and Helix Ultimate. Everything updated.

What to do?

See screenshots

6 Answers

Sifat - Staff

More than a month ago #Permalink
Hi,
Thanks for your query. I found it's working fine in my end. https://files.fm/u/fpgpvz5g
Please check the following tips http://prntscr.com/mmn6u3
You can check this link for more information https://www.joomshaper.com/documentation/sp-page-builder/sp-page-builder-3#faq-problems-solutions

-Best Regards

clausjepsen

More than a month ago #Permalink
Ok, I might have to rephrase.

Everything gets saved in front end editor and looks correct - even when I re-open.
But the live site did not implement the curves - even when it's displayed in the front end editor. Every other changes done in front end editor are saved.

When I reopen in frontend editor the curves looks correct again.

Attachments (4)

  • 20190218_curve1_website.PNG
    20190218_curve1_website.PNG 609.7 KB
  • 20190218_curves2_FrontEndEditor.PNG
    20190218_curves2_FrontEndEditor.PNG 413.4 KB
  • 20190218_curves2_FrontEndSaved.PNG
    20190218_curves2_FrontEndSaved.PNG 556.6 KB
  • 20190218_curves4_AfterEdit.PNG
    20190218_curves4_AfterEdit.PNG 363.7 KB

Sifat - Staff

More than a month ago #Permalink
Would you please disable the css compression if enabled and please disable all other external compression plugins like jce.
Also please use the default joomla template protostar and check if the same issue exists there.
And please let me know your tests result.

clausjepsen

More than a month ago #Permalink
No compression was enabled
Same issue on Protostar

Sifat - Staff

More than a month ago #Permalink
Would you please PM me your super use access?
please click on my avatar to get that option

Sifat - Staff

More than a month ago #Permalink
Hi,
Would you please check this screencast https://files.fm/u/sup2mspc
I found all is working fine in your end.

-Thanks


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