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Site with travel template is not loading...

Featured Lock Resolved
Hello,

Following I will describe what I did.

1. New joomla! 3.1.4 installation on server, clean without any sample.
2. Open site with protostar template and it worked (pic.01)
2. Set site offline.
3. Open as administrator and front end with protostar template (pic.02) and it was loading correctly. (pic.03)
4. Install Travel (template only), downloaded today.
5. Install Helix plug-in, downloaded also today, and set to enable (pic.04)
6. Set template to shaper travel (pic.05)
7. Reloaded my site and I got this ERROR (pic.05)

I cannot figure out what the problem is

Just to be sure that I didn't do something really stupid, I did as following:

I installed helix-ii framework and plug-in and it didn't work. Removed it.
Removed travel and plug-in.
Installed Maxima and plug in. Same error. Removed it.
Installed extreme and plug-in, and it worked. Online (pic.07) and offline (pic.08).

Extreme is the only template of yours that worked to be honest. I really need travel to make it work. It's the reason for my subscription.

Looking forward for your answer,

Thank you

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16 Answers

Ehsan Riyadh

More than a month ago #Permalink
Travel comes with Helix System Plugin 1.9.7 link: http://helix.joomshaper.com/downloads

Now please tell me what is your helix system plugin version and make error reporting maximum from global configuration then tell us the error report.

Nikos

More than a month ago #Permalink
Hi Eshan,

The Helix system Plugin version is 1.9.7

I will PM you the error.

Thanks.

Ehsan Riyadh

More than a month ago #Permalink
Answered on PM and let me know about the solution, then we will update it.

[email protected]

More than a month ago #Permalink
Hello,
I have the same problem but I installed the correct version of helix. In addition I can tell you that the shaper Express template is working properly and this also uses the same version of the helix.

Can you help me?

Thank you

Jakir hasan - Staff

More than a month ago #Permalink
Hi , Please tell detials about your issue and also PM your admin access

thanks

[email protected]

More than a month ago #Permalink
Hi , Please tell detials about your issue and also PM your admin access

I did!

Reply me ASAP.

Thank you

thanks

Jakir hasan - Staff

More than a month ago #Permalink
Hi, Check your PM...........

Thanks

justintoomey

More than a month ago #Permalink
helloo i have just had same problem .im currently reinstalling the quickstart for third time . did you get this fixed?

Jakir hasan - Staff

More than a month ago #Permalink
Hi itquadro,
Please check your website. Your issue is solved................

Thanks

Leonardo Almeida Cruz

More than a month ago #Permalink
Hi,

I'm having the same problema with Travel Quick Start Pack and Helix Framework 1.9.7.

What should I do?

Regards,

LAC

Jakir hasan - Staff

More than a month ago #Permalink
Hi Leonardo Almeida Cruz,
Please PM your admin access. We need to take a look.

Thanks

Leonardo Almeida Cruz

More than a month ago #Permalink
Hi Leonardo Almeida Cruz,
Please PM your admin access. We need to take a look.

Thanks


I've send you a PM with admin access.

Hope the problema is solved as soon as possible.

Regards,

LAC

Jakir hasan - Staff

More than a month ago #Permalink
Hi Leonardo Almeida Cruz,
Please check your website . It works fine.....

Thanks

Leonardo Almeida Cruz

More than a month ago #Permalink
Hi Leonardo Almeida Cruz,
Please check your website . It works fine.....

Thanks


Hi,

Thanks for the quick resolution of the problem.

The sample images on the site don't correspond to the live demo. Do I have to update anything else?

Regards,

LAC

Ehsan Riyadh

More than a month ago #Permalink
You have to replace sample images with your original image. See the documentation for more help.

Leonardo Almeida Cruz

More than a month ago #Permalink
You have to replace sample images with your original image. See the documentation for more help.


I just wanted to have the same look from start, but no problem I already did that.

Thanks,

LAC


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