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Slideshow - Item Disappeared

Featured Lock Resolved Issue
The items for my slideshow has disappeared when i check from the page builder.
The items still show in the front end but are missing at the back end hence i cannot edit it.
I checked other tickets and i saw a similar issue but after doing same things proposed (updating the template and extension), i still have the same issue

Attachments (1)

  • slideshow.PNG
    slideshow.PNG 4 KB

6 Answers

Paul Frankowski - Staff

More than a month ago #Permalink
Hi,
I don't understand one thing,
You added question about module (look again at category name) and you shown us a addon settings. Please focus. Those are two different products.
---
I need from you:
1) Template name
2) REAL addon name

then we can talk

Zena

More than a month ago #Permalink
Apologies Paul.

The template is Helix3 and the addon is Slideshow(full width).

BTW, i have a big smile on my face when i read 'Please Focus':D :D :D

Paul Frankowski - Staff

More than a month ago #Permalink
Some time ago, I especially I added extra word "module" to the name of the category that people would not be wrong, but ...
An apology accepted, I forgive you (this time) :p
---
About main question.
Some facts:
1) Raw Helix3 do not override that addon
2) In SP Page Builder Pro 3.x package the Slideshow(full width) addon DOESN'T EXIST
it means that you use Page which already had that addon in layout but component cannot find it, that's why you have problems with it. You can safe situation by copying addon folder from template which had it.

Zena

More than a month ago #Permalink
Thanks Paul.

What is the directory where i can locate the addon? Also what directory should i copy it to?

Zena

More than a month ago #Permalink
Done. I found the directory and i was able to copy it. Looks like the issue is resolved! Thanks Paul

Paul Frankowski - Staff

More than a month ago #Permalink
Thanks for info.
Here is tip for other users less experienced :

copy from
templates\shaper_ORIGINAL\sppagebuilder\addons\slideshow_full
copy to
templates\shaper_NEW\sppagebuilder\addons\slideshow_full

sometimes you have to copy some parts of CSS and JS from original template, too


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