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"Somethings wrong" - Template settings generic error

Featured Lock Resolved Bug
Morning Gents,

I have an issue with multiple sites this morning were editing the settings of the template (Helix) and then saving always produces the error "Somethings wrong, Try again"

Is this an issue you are aware of? Maybe with a recent update?

Thanks,

9 Answers

Sifat - Staff

More than a month ago #Permalink
Please remove the custom javascript you've used in your header section. That was causing the issue.
http://prntscr.com/nqrmxd

-Best Regards

Sifat - Staff

More than a month ago #Permalink
Hi,
Thanks for your query. Please disable your mod_security if enabled. I think this is blocking the ajax request. Also please disable SSL to check if that helps.

-Best Regards

Adolf Kleinhans

More than a month ago #Permalink
Hi,
Thanks for your query. Please disable your mod_security if enabled. I think this is blocking the ajax request. Also please disable SSL to check if that helps.

-Best Regards


Thanks for the reply,

It does not seem like I have mod_security enabled. Disabling SSL did not seem to fix anything either. However, these seem to be workarounds, are there may be something we can try to rather fix the issue?

As always,
Thanks

Sifat - Staff

More than a month ago #Permalink
Actually it's a server related issue. Would you please PM me your super user access? I'll check what i can do for you.

click on my avatar to get that option

-Thanks

Adolf Kleinhans

More than a month ago #Permalink
Actually it's a server related issue. Would you please PM me your super user access? I'll check what i can do for you.

click on my avatar to get that option

-Thanks


Message sent. Thanks

Sifat - Staff

More than a month ago #Permalink
Hi,
I've downloaded your site in my localhost and it's working fine here. Here is the screencast https://files.fm/u/wptq8jk7
i think disabling the cloudflare SSL will solve the issue.
Please contact to your server guys and request him to disable rocketloader from cloudflare and check again.

-Thanks

Adolf Kleinhans

More than a month ago #Permalink
Thank you Sifat for all your support!

For those having a similar issue - removing Gtag code from headers moving it to the body resolves all issues.

Sifat - Staff

More than a month ago #Permalink
You are always welcome.


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