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SP builder pro template import invalid email

Featured Lock Resolved Issue
Hello ,

When i try to import template page it says that my email is invalid, i double checked the email in options and it is the correct email.

you can see attached to this post a screenshot of the error.

Thank you

Attachments (1)

  • Capture d’écran 2019-01-21 à 07.33.00.png
    Capture d’écran 2019-01-21 à 07.33.00.png 265.1 KB

4 Answers

Paul Frankowski - Staff

More than a month ago #Permalink
make sure that it's exactly this same email which you used on JoomShpaer account.
What happens if I dont want the emails to match!? And I still bought the pro how can you make it work with my option?

Paul Frankowski - Staff

One week ago #Permalink
You have a problem, the license is connected with e-mail. Excuse me, but We don't change our system only for you.

Kamruzzaman Alam - Staff

One week ago #Permalink
Hey there,
Please clear your Joomla and Browser Cache. Input your email (by which you subscribed) and license key to SP Page Builder -> Pages -> Option (on the right) -> License & Update (input your email and license key) -> Save and Close. BTW, Your License Key is located in your Dashboard.
Also, add your domain URL in the Dashboard.

Attachments (1)

  • license_key.jpg
    license_key.jpg 88.1 KB

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