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SP Contact Form - Email sent failed

Featured Lock Resolved Bug
Hi,

For whatever reason, when I try to post a message on the contact form I get the error message "Email sent failed." My senior engineer can't anything in the logs.

See website - Link

I'm using the latest version of the Page Builder and the Macro quickstart

What is going wrong?

Thanks

12 Answers

Toufiq - Staff

More than a month ago #Permalink
Hi there,

I said that, download a backup of your site and run on a testing server. Then you can share your site URL. After solving your issue, you can move your site main server.

You can apply this process.

Create a new page and load the contact addon again. Please check the new contact mail sending & let me know.

-Thanks

Toufiq - Staff

More than a month ago #Permalink
Hi there,

Thanks for your query. Please check some settings.


  • Disable the invisible captcha plugin
  • Contact your hosting provider to check the mail server configuration
  • Is this contact addon override inside on the Template folder?
  • templates/your_template/sppagebuilder/addon/
  • What is the PHP version do you use


-Thanks

Josh Douglas

More than a month ago #Permalink
Hi there,

Thanks for your query. Please check some settings.


  • Disable the invisible captcha plugin
  • Contact your hosting provider to check the mail server configuration
  • Is this contact addon override inside on the Template folder?
  • templates/your_template/sppagebuilder/addon/
  • What is the PHP version do you use


-Thanks


Hi Toufiq,

Thanks for your reply.

[list]
[*]Invisible captcha plugin is already disabled
[*]We have our own datacentre with full control. We've used the same server for all page builder websites. Everything else works ok.
[*]Apologies, not too sure what you mean. I don't think so?
[*]Please see attached image of what is in that folder
[*] Don't laugh, 5.6.38. We are changing this ASAP. Every other contact form works. We have a lot of websites using the SP page builder.
[list]

Thank you.

Attachments (1)

  • Screenshot 2019-02-13 at 22.30.53.png
    Screenshot 2019-02-13 at 22.30.53.png 124.7 KB

Toufiq - Staff

More than a month ago #Permalink
Hi there,

Could you send me the Joomla administrator access via PM?

-Thanks

Josh Douglas

More than a month ago #Permalink
Hi there,

Could you send me the Joomla administrator access via PM?

-Thanks


Hi Tourfiq,

With our security infrastructure, this will not be possible.

Is there any chance you could give me further assistance?

Thanks

Toufiq - Staff

More than a month ago #Permalink
Hi there,

Can we join the remote desktop using anydesk application?

-Thanks

Josh Douglas

More than a month ago #Permalink
Hi,

I don't feel the most comfortable doing this. Is there any screenshots you would like me to take of the backend/file system?

Thanks

Toufiq - Staff

More than a month ago #Permalink
Hi,

I don't feel the most comfortable doing this. Is there any screenshots you would like me to take of the backend/file system?

Thanks


Hi there, Can you upload your site as a test server? Thanks

Josh Douglas

More than a month ago #Permalink
Hi,

I don't feel the most comfortable doing this. Is there any screenshots you would like me to take of the backend/file system?

Thanks


Hi there, Can you upload your site as a test server? Thanks


Hi,

Sorry, I don't understand what you mean.

Thanks

Josh Douglas

More than a month ago #Permalink

Create a new page and load the contact addon again. Please check the new contact mail sending & let me know.


Perfect! This worked.

Thank you very much!

Toufiq - Staff

More than a month ago #Permalink

Create a new page and load the contact addon again. Please check the new contact mail sending & let me know.


Perfect! This worked.

Thank you very much!


Hi there, You are most welcome & Thanks


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