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SP Page builder corrupted need assistance ASAP

Featured Lock Resolved Issue
Hello,

Previously I contacted live chat and reported a problem I was facing with SP Page builder 1.x version.

An error has occurred.
500 Unknown column 'a.checked_out' in 'field list'
Unknown column 'a.checked_out' in 'on clause'
Return to Control Panel

As I could not find any support, I purchased the SP Page builder 3.x version and tried installing the plugin. However, the same error surfaced (looks like some corrupted database).

Could anyone please assist me in this as it has been 2 weeks since we requested for support? My website is unable to update anything now and it will result in error when I clear the cache.

Thank you!

8 Answers

Paul Frankowski - Staff

More than a month ago #Permalink
Ok, Done you have installed SPPB 3.4.x with old content kept

---
Joomla and Helix3 was also updated, you owe me pizza

Paul Frankowski - Staff

More than a month ago #Permalink
Hi,
I think I can help.
Answer me on basic questions only:
1) Which SPPB Pro version now you have installed: 1.x or 2.x or 3.x ?
2) What PHP version you have?
3) How many Pages did you build using SPPB Pro?
4) Is your template override addons?
5) What is template name, developer, is still updated/supported?

HQH

More than a month ago #Permalink
1) we have tried to install the available latest versions of 'SPpage builder pro 3.4.11 and 3.4.10' components from the Joomshaper site.
2) PHP 7.1 - (available from 5.1 to 7.2)
3) 9 to 10 pages
4) Not sure
5) Shaper_helix3 from Joomshaper. I have not update it for a long time.

Paul Frankowski - Staff

More than a month ago #Permalink
ad 1) But now which version you have installed?
ad 5) Why?

---
Please answer (1)
and use Private Message (Click to my avatar)
and send me
a) site URL
b) Super User account
c) FTP access

HQH

More than a month ago #Permalink
Hello Paul ,

I have sent the information to your inbox.

The version we installed is 3.4.10.

Paul Frankowski - Staff

More than a month ago #Permalink
yes, I got it, all sent access data works, thanks.
I am on it now.

HQH

More than a month ago #Permalink
Thank you Paul !

You are a savior!


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