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SP Page builder issue

Featured Lock Resolved Issue
Previously I have raised a ticket that SP page builder is not allowing us to save "FROM"& "Update"text under content as well as We are not able to add carousals in tabs. Support guy Toufiq fix our issue.

But when we change URL we are facing sames issues again. Our old URL is and new is https://www.grantpud.org.

Our site is live now. We are having tons of customer so Please do the needful asap.

Thanks,

22 Answers

Toufiq - Staff

More than a month ago #Permalink
Hi there,

Thanks for your query. Exactly i forgot your issue. Please share a screencast video. It would be easy to understand & i will help you.

-Thanks

verticl

More than a month ago #Permalink
Hi could you be online so I can show you its very urgent.

Toufiq - Staff

More than a month ago #Permalink
Hi could you be online so I can show you its very urgent.


Hi there, I am available now. Please let me know. Thanks

verticl

More than a month ago #Permalink
Hi Toufiq,
Are you there?

verticl

More than a month ago #Permalink
Can I share admin details with you and could you please check the issue why from and update keywords are creating issue while we write this in content

Toufiq - Staff

More than a month ago #Permalink
Hi there, Please let me know about your issue. Thanks

verticl

More than a month ago #Permalink
Toufiq is there any solution for my issue my site is suffering from long time and already I have shared all the details with you on PM

Toufiq - Staff

More than a month ago #Permalink
Hi there,

Sorry for the delay. I have checked your site in my localhost & it working fine.

If you wanna see it via life. You can join me via remote desktop

-Thanks

verticl

More than a month ago #Permalink
I have talked to the server hosting company and they couldn't find any instances of the resources being blocked. grantpud.org is also not using any cloudflare services, so I just wanted to check back and see if there are any error messages i should reference, and/or get more details on when exactly these issues are occurring.

Toufiq - Staff

More than a month ago #Permalink
I have talked to the server hosting company and they couldn't find any instances of the resources being blocked. grantpud.org is also not using any cloudflare services, so I just wanted to check back and see if there are any error messages i should reference, and/or get more details on when exactly these issues are occurring.


Hi there,

Your IP doesn't exist the SSL & same site is working in your IP. When you have used in SSL in your domain then it occurred the problem. So what should i think about the SSL?

-Thanks

verticl

More than a month ago #Permalink
I have checked with Hosting guys. They declined any instance of resource being block. Could you please guide us how to fix page not save issue.

Toufiq - Staff

More than a month ago #Permalink
Hi there,

Thanks for your reply. Please follow the instruction to check your site another hosting server.

1. Create a zip file of your site
2. Create a new hosting server to check the issue without SSL.
3. Move the backup zip file using cron job
4. Export the database & upload the new server
5. Then check your issue & let me know.

Note: This process only for the testing purpose

-Thanks

verticl

More than a month ago #Permalink
Hi Toufiq,

I appreciate that still you are trying to fix that. But unfortunately its not working for us.

Now we need to find the way to track the issue. When we click on Save button its not going to work, it means there is something that is not working or going to stop. Please share error log file so that I can check with hosting guy or please share list of request that work for Save button.

Hosting guy is asking for error so he can fix that as he didn't found anything blocked there.

Thanks,

verticl

More than a month ago #Permalink
Also below 2request I can see on console is this any issue please let me know :

Synchronous XMLHttpRequest on the main thread is deprecated because of its detrimental effects to the end user’s experience. For more help http://xhr.spec.whatwg.org/ jquery.min.js:4:26272
Empty string passed to getElementById().

verticl

More than a month ago #Permalink
Any update???

Toufiq - Staff

More than a month ago #Permalink
Hi there,

The jquery.min.js & action.js file doesn't load there. That's why it occurred the problem.

Here is working fine.

http://grantpud.galaxyweblinks.com/administrator/index.php?option=com_sppagebuilder&view=page&layout=edit&id=75

-Thanks

verticl

More than a month ago #Permalink
Thanks Toufiq. Hope this will be helpful for me.

Do I need to add these files ? or include it some where?

Toufiq - Staff

More than a month ago #Permalink
Hi there,

These file doesn't load there for permission issue. That's why it doesn't work.

-Thanks

verticl

More than a month ago #Permalink
Hi Toufiq,

My hosting server guys are asking for errors. I have open both two files on browser and also check permission its 777. So your reply that 2 files are not going to load or is there permission issue ,,,is not looking correct.

This is very much disappointing that its a long time and you are not able to find the error , not the solution nothing that can be helpful.

Toufiq - Staff

More than a month ago #Permalink
Hi there,

I have assigned to the team leader.

Rifat Wahid Alif

Please have a look at this issue. I have checked it my localhost and it works fine here. This text when added into text addon the save & save & close doesn't work.

this text: save from the update

-Thanks

Rifat Wahid Alif

More than a month ago #Permalink
Hi,
We are looking at this issue and letting you know.

- Thanks

verticl

More than a month ago #Permalink
Hi Rifat,

Thanks for you reply. But its too late. I have been suffered with this issue from last 4months. Now no need for solution we have fixed it by own efforts.

Thanks


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