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SP Page Builder not saving pages

Featured Lock Resolved Bug

GovAdmin Systems SP Page Builder 3.x Wednesday, 17 April 2019

Hi my SP-Page Builder for the Hope template is not updating and now I am not able to save any change to pages. I get the following error:

Not Acceptable!

An appropriate representation of the requested resource could not be found on this server. This error was generated by Mod_Security.

This appears to have to do with SP Builder and not my server. Please advise.

Also my site is indicating that I do not have SP Builder Pro while the template was suppose to come with that.

Cheers

9 Answers

Toufiq - Staff

More than a month ago #Permalink

Hi there,

Please turn off the Mod_Security from your hosting server. I hope the problem will be solved.

-Thanks

Ray Sewumber

More than a month ago #Permalink

Hello, what rule needs to be whitelisted on the mod_security? On Hostgator you can't disable mod_security.

Toufiq - Staff

More than a month ago #Permalink

Hello, what rule needs to be whitelisted on the mod_security? On Hostgator you can't disable mod_security.

Hi there, Thanks for your reply. The mod_security blocked the ajax request, that's why you need to turn off the mod_security. Thanks

Ray Sewumber

More than a month ago #Permalink

Hello, what rule needs to be whitelisted on the mod_security? On Hostgator you can't disable mod_security.

Hi there, Thanks for your reply. The mod_security blocked the ajax request, that's why you need to turn off the mod_security. Thanks

Hello Toufiq, mod_security can't be turned of when Hosting with Hostgator. They don't give you this option. Is there any other solution?

Toufiq - Staff

More than a month ago #Permalink

Hello, what rule needs to be whitelisted on the mod_security? On Hostgator you can't disable mod_security.

Hi there, Thanks for your reply. The mod_security blocked the ajax request, that's why you need to turn off the mod_security. Thanks

Hello Toufiq, mod_security can't be turned of when Hosting with Hostgator. They don't give you this option. Is there any other solution?

Hi there, Could you send me the cpanel access & Joomla administrator access via PM? I will forward to our developer team. Thanks

Ray Sewumber

More than a month ago #Permalink

Hello, what rule needs to be whitelisted on the mod_security? On Hostgator you can't disable mod_security.

Hi there, Thanks for your reply. The mod_security blocked the ajax request, that's why you need to turn off the mod_security. Thanks

Hello Toufiq, mod_security can't be turned of when Hosting with Hostgator. They don't give you this option. Is there any other solution?

Hi there, Could you send me the cpanel access & Joomla administrator access via PM? I will forward to our developer team. Thanks

Sure. Thank you. Kindly please see the Home page

Toufiq - Staff

More than a month ago #Permalink

Hello, what rule needs to be whitelisted on the mod_security? On Hostgator you can't disable mod_security.

Hi there, Thanks for your reply. The mod_security blocked the ajax request, that's why you need to turn off the mod_security. Thanks

Hello Toufiq, mod_security can't be turned of when Hosting with Hostgator. They don't give you this option. Is there any other solution?

Hi there, Could you send me the cpanel access & Joomla administrator access via PM? I will forward to our developer team. Thanks

Sure. Thank you. Kindly please see the Home page

Hi there, Thanks for your reply. Please send me the cpanel access & Joomla administrator access via PM. Thanks

Ray Sewumber

More than a month ago #Permalink

Hello, what rule needs to be whitelisted on the mod_security? On Hostgator you can't disable mod_security.

Hi there, Thanks for your reply. The mod_security blocked the ajax request, that's why you need to turn off the mod_security. Thanks

Hello Toufiq, mod_security can't be turned of when Hosting with Hostgator. They don't give you this option. Is there any other solution?

Hi there, Could you send me the cpanel access & Joomla administrator access via PM? I will forward to our developer team. Thanks

Sure. Thank you. Kindly please see the Home page

Hi there, Thanks for your reply. Please send me the cpanel access & Joomla administrator access via PM. Thanks

Hello Toufiq, I already sent you the joomla administrator access via PM. As for cpanel, you can check with Hostgator, for security reason they don't allow you to turn off mod_security. Is this a bug?

Toufiq - Staff

More than a month ago #Permalink

Hello, what rule needs to be whitelisted on the mod_security? On Hostgator you can't disable mod_security.

Hi there, Thanks for your reply. The mod_security blocked the ajax request, that's why you need to turn off the mod_security. Thanks

Hello Toufiq, mod_security can't be turned of when Hosting with Hostgator. They don't give you this option. Is there any other solution?

Hi there, Could you send me the cpanel access & Joomla administrator access via PM? I will forward to our developer team. Thanks

Sure. Thank you. Kindly please see the Home page

Hi there, Thanks for your reply. Please send me the cpanel access & Joomla administrator access via PM. Thanks

Hello Toufiq, I already sent you the joomla administrator access via PM. As for cpanel, you can check with Hostgator, for security reason they don't allow you to turn off mod_security. Is this a bug?

Hi there,

Thanks for your reply. Please send me your hosting access. I will forward to our developer team.

-Thanks

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