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SP Page Builder not saving pages

Featured Lock Resolved Bug
Hi my SP-Page Builder for the Hope template is not updating and now I am not able to save any change to pages. I get the following error:

Not Acceptable!

An appropriate representation of the requested resource could not be found on this server. This error was generated by Mod_Security.

This appears to have to do with SP Builder and not my server. Please advise.

Also my site is indicating that I do not have SP Builder Pro while the template was suppose to come with that.

Cheers

11 Answers

Toufiq - Staff

More than a month ago #Permalink
Hi there,

Please turn off the Mod_Security from your hosting server. I hope the problem will be solved.

-Thanks

Ray Sewumber

More than a month ago #Permalink
Hello, what rule needs to be whitelisted on the mod_security? On Hostgator you can't disable mod_security.

Toufiq - Staff

More than a month ago #Permalink
Hello, what rule needs to be whitelisted on the mod_security? On Hostgator you can't disable mod_security.


Hi there, Thanks for your reply. The mod_security blocked the ajax request, that's why you need to turn off the mod_security. Thanks

Ray Sewumber

More than a month ago #Permalink
Hello, what rule needs to be whitelisted on the mod_security? On Hostgator you can't disable mod_security.


Hi there, Thanks for your reply. The mod_security blocked the ajax request, that's why you need to turn off the mod_security. Thanks


Hello Toufiq, mod_security can't be turned of when Hosting with Hostgator. They don't give you this option. Is there any other solution?

Toufiq - Staff

More than a month ago #Permalink
Hello, what rule needs to be whitelisted on the mod_security? On Hostgator you can't disable mod_security.


Hi there, Thanks for your reply. The mod_security blocked the ajax request, that's why you need to turn off the mod_security. Thanks


Hello Toufiq, mod_security can't be turned of when Hosting with Hostgator. They don't give you this option. Is there any other solution?


Hi there, Could you send me the cpanel access & Joomla administrator access via PM? I will forward to our developer team. Thanks

Ray Sewumber

More than a month ago #Permalink
Hello, what rule needs to be whitelisted on the mod_security? On Hostgator you can't disable mod_security.


Hi there, Thanks for your reply. The mod_security blocked the ajax request, that's why you need to turn off the mod_security. Thanks


Hello Toufiq, mod_security can't be turned of when Hosting with Hostgator. They don't give you this option. Is there any other solution?


Hi there, Could you send me the cpanel access & Joomla administrator access via PM? I will forward to our developer team. Thanks


Sure. Thank you. Kindly please see the Home page

Toufiq - Staff

More than a month ago #Permalink
Hello, what rule needs to be whitelisted on the mod_security? On Hostgator you can't disable mod_security.


Hi there, Thanks for your reply. The mod_security blocked the ajax request, that's why you need to turn off the mod_security. Thanks


Hello Toufiq, mod_security can't be turned of when Hosting with Hostgator. They don't give you this option. Is there any other solution?


Hi there, Could you send me the cpanel access & Joomla administrator access via PM? I will forward to our developer team. Thanks


Sure. Thank you. Kindly please see the Home page


Hi there, Thanks for your reply. Please send me the cpanel access & Joomla administrator access via PM. Thanks

Ray Sewumber

More than a month ago #Permalink
Hello, what rule needs to be whitelisted on the mod_security? On Hostgator you can't disable mod_security.


Hi there, Thanks for your reply. The mod_security blocked the ajax request, that's why you need to turn off the mod_security. Thanks


Hello Toufiq, mod_security can't be turned of when Hosting with Hostgator. They don't give you this option. Is there any other solution?


Hi there, Could you send me the cpanel access & Joomla administrator access via PM? I will forward to our developer team. Thanks


Sure. Thank you. Kindly please see the Home page


Hi there, Thanks for your reply. Please send me the cpanel access & Joomla administrator access via PM. Thanks


Hello Toufiq, I already sent you the joomla administrator access via PM. As for cpanel, you can check with Hostgator, for security reason they don't allow you to turn off mod_security. Is this a bug?

Toufiq - Staff

More than a month ago #Permalink
Hello, what rule needs to be whitelisted on the mod_security? On Hostgator you can't disable mod_security.


Hi there, Thanks for your reply. The mod_security blocked the ajax request, that's why you need to turn off the mod_security. Thanks


Hello Toufiq, mod_security can't be turned of when Hosting with Hostgator. They don't give you this option. Is there any other solution?


Hi there, Could you send me the cpanel access & Joomla administrator access via PM? I will forward to our developer team. Thanks


Sure. Thank you. Kindly please see the Home page


Hi there, Thanks for your reply. Please send me the cpanel access & Joomla administrator access via PM. Thanks


Hello Toufiq, I already sent you the joomla administrator access via PM. As for cpanel, you can check with Hostgator, for security reason they don't allow you to turn off mod_security. Is this a bug?


Hi there,

Thanks for your reply. Please send me your hosting access. I will forward to our developer team.

-Thanks

Raymond de Chavez

More than a month ago #Permalink
Hello Toufiq,

I also have the same problem with SP Page Builder not saving.

Template: Hope
Host service: HostGator

Is this resolved already?

Thanks.

Paul
Site admin

Toufiq - Staff

More than a month ago #Permalink
Hello Toufiq,

I also have the same problem with SP Page Builder not saving.

Template: Hope
Host service: HostGator

Is this resolved already?

Thanks.

Paul
Site admin


Hi there, Yes, Already resolved the issue. Please create a new forum post. Thanks


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