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Sp Page Builder page turns blank

Featured Lock Resolved Bug
Hello,

I am using SP Page Builder Pro 3.3.5.
When I want to edit an Addon, the whole page turns blank (see screenshot).
This happens 5 out of 10 times.
It doesn't remove anything from the page, when I refresh the page everything turns up again.
But I can not save the changes I made.

Can you help me out?

With kind regards,

Attachments (1)

  • Schermafbeelding 2019-08-20 om 14.42.16.png
    Schermafbeelding 2019-08-20 om 14.42.16.png 79.2 KB

22 Answers

Paul Frankowski - Staff

More than a month ago #Permalink
Hi,
we support only SPPB Pro 3.5 and 3.6.1, read Support Policy.
SPPB version 3.3.5 was published a YEAR ago.
It means update component and JCE if you have, then we can talk further.

L. Leijen

More than a month ago #Permalink
Hi,

Yesterday I eddit 'SP Page Builder Pro 3.3.5. and 3.5', but didn't save my comment.

So, the same happens at version 3.5 and now I have updated it to 3.6.1 and I am having the same issue..

Paul Frankowski - Staff

More than a month ago #Permalink
Thanks for the update.
---
1) Have you updated JCE editor as well?
2) Which addon you cannot edit?
3) What template you have set as default (name / developer) ?
4) Have you tried from a different browser?

L. Leijen

More than a month ago #Permalink
Thank you for your response.

1) We don't use the JCE editor, so the updates don't show up.
2) It doesn't matter on which addon we click, it happens with every addon.
3) We are using the Melvin and Revibe template at the moment.
4) We have tested it with Firefox and Safari, everything is going well here. We work with Chrome, so working with these browsers can't be the solution unfortunately.

Greetings,

Paul Frankowski - Staff

More than a month ago #Permalink
Chrome has a strong cache, so you have to clear it deeply.
--
Install Chromium for a test as well, it uses Chrome engine but without tracking from google.

L. Leijen

More than a month ago #Permalink
Sorry I don't understand what the cache of Chrome has anything to do with Pagebuilder crashing.

Paul Frankowski - Staff

More than a month ago #Permalink
In theory, this same product should work in this same way in every browser, are you agree with me? Besides why most of the users can use this extension also on Chrome. This is a puzzle that I can't answer right now, that's why ...
--
a) Can you install Chromium to test also there? As I asked.
b) Do you have Windows or Mac?
c) I need to know your PHP settings about:
memory_limit
and
max_execution_time

L. Leijen

More than a month ago #Permalink
Hi Paul,

Thanks for your answer. We use Joomshaper since 2016. On Mac and Windows. It always worked on both, on Google Chrome.

You say that it has to work on every browser, and I agree with you on this part. But the problem is, it does not work all the time on Chrome, on two different operation systems (Windows & Mac).

The memory_limit is 128M, the max_execution_time is 30. But if that was the issue, we should have that on the other browsers also, isn't it?

Is it the PHP version? We use php 7.3.8 (released on august the first). That's the only thing different on the server.


Chromium is something i'll test right now. But since Chrome is the browser to go, it has to work on that platform. We wouldn't have to tell our customers "You can't use Chrome, because...." it has to work on all platforms, Agree?


Regards,

Paul Frankowski - Staff

More than a month ago #Permalink
Please also downgrade PHP version to 7.2, maybe your version is too fresh.
As you know they still change something and it's not possible to keep up with them.
Then check again. Thanks.
---

L. Leijen

More than a month ago #Permalink
PHP 7.3 is released on December 2018, so i figured you'll already support that fully. When do you support PHP 7.3 for full?

L. Leijen

More than a month ago #Permalink
Unfortunately, we switched to PHP version 7.2.x and the problems continue to recur in the browser Chromium on Mac. Another colleague is testing on Windows in combination with Chromium

So, I'm lost now. Would like a solution because we work with it every day.

L. Leijen

More than a month ago #Permalink
Hello?!

Your solution is to not respond anymore? Great.. We're customers since 2015, but this is not helping at all.

Can you please respond and solve the problem?!

Paul Frankowski - Staff

More than a month ago #Permalink
Sorry for delay it's not easy to find answers in each case quickly.
Our developer asked me to ask you to send me a full backup of your website.
We do not need /images folder, nor attachments, nor videos.
--
Use Private Message to send me a link to that file. I hope you know how to use Akeeba backup.

Paul Frankowski - Staff

More than a month ago #Permalink
In meantime, please make an extra test, please install JCE Editor, set as default and check on Chrome again.
We noticed that Chrome have problems with default TinyMCE. thanks.

L. Leijen

More than a month ago #Permalink
I'll try JCE today. Backup is on it's way.
Link to backup has been sent.

Paul Frankowski - Staff

4 weeks ago #Permalink
Thanks, I will check your backup soon

Paul Frankowski - Staff

4 weeks ago #Permalink
sorry, I played for over 15min, and I couldn't reproduce your issue with Pages nor SPPB Modules.
Just want to point out I have also being experiencing the exact same problem for the last 3 months. Does not seem to occur as regularly on Safari (but still happens).
It must be a bug in SP page builded. I am just using the Helix 3 blank template, sp page-builder(latest version) php7.3, RS Forms and on 20i hosting.
Happens on multiple websites.
Not expecting you to response to me, but do think you guys at Sppagebuilder need to look into it your end,

Paul Frankowski - Staff

2 weeks ago #Permalink
I have request, please record a video with an issue.

Try also from another browser, the world doesn't end of the Safari.

L. Leijen

One week ago #Permalink
Just want to point out I have also being experiencing the exact same problem for the last 3 months. Does not seem to occur as regularly on Safari (but still happens).
It must be a bug in SP page builded. I am just using the Helix 3 blank template, sp page-builder(latest version) php7.3, RS Forms and on 20i hosting.
Happens on multiple websites.
Not expecting you to response to me, but do think you guys at Sppagebuilder need to look into it your end,


I totally agree.


I have request, please record a video with an issue.
Try also from another browser, the world doesn't end of the Safari.


Like I said before, we are using Chrome and we are still having the same issue.
This issue cost us so much time!

Paul Frankowski - Staff

One week ago #Permalink
I have beta version which may help, but I need access


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