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sp pagebuilder options button is missing

Featured Lock Resolved Issue
Hello,

The options button where Im supposed to enter email and licence key is missing. Also, the respective tab "Licence & Update" under the global configuration >> sp bagebuilder is blank. Please, check atached screenshots.

Please, advise, thank you.

Attachments (2)

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    1.png 7 KB
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10 Answers

Paul Frankowski - Staff

3 weeks ago #Permalink
In PREFIX_extensions - there are all installed extensions (plugins, modules, templates and components) so there must be sppagebuilder, if you have it.

OK, I will you show a screenshot, I hope it will help more
1.jpg
2.jpg

Attachments (2)

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    1.jpg 103.9 KB
  • 2.jpg
    2.jpg 139.1 KB

Paul Frankowski - Staff

More than a month ago #Permalink
Hi,
1) Reinstall sp page builder pro (install again)
2) check from a different browser

allnetworks

More than a month ago #Permalink
Already done this. No good. Latest version 3.6.1 but the issue was on the previous too.

Paul Frankowski - Staff

More than a month ago #Permalink
you're probably the only user which have this problem. So it's really hard to guess why.
---
Are other extensions have also empty tabs?

allnetworks

More than a month ago #Permalink
Just checked, every other is fine. The builder came with a template from dhtheme.com and almost a year ago I subscribed to joomshaper developer. I have been installing the new versions of pagebuilder ever since and other than that had no issues.

It troubles me now that I wanted to use the premade layouts.

Paul Frankowski - Staff

More than a month ago #Permalink
Are other extensions have also empty tabs?

----
In case of ... license key and e-mail can be added manually in the database.

Prefix_extensions » com_sppagebuilder » params
I entered the database and there is no com_sppagebuilder row under the extensions. Perhaps that is why I don't get the option in the backend.
Can you please give me directions to create the row data manually?
Problem solved, thank you very much!

Paul Frankowski - Staff

3 weeks ago #Permalink
You're welcome,
I should put a screenshot sooner.


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