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SP Pagebuilder pieces not working

Featured Lock Resolved Issue
VSCA.com

There are 3 areas on the site that are not displaying correctly on Chrome. I have tried replacing the pieces but they all end up with odd colors and wrong orientation. This is a live site that is displaying pieces blown out.

15 Answers

Paul Frankowski - Staff

More than a month ago #Permalink
Hi,
1) Have you cleaned Chrome cache deeply?
2) Have you checked on a 2nd laptop to be 100% sure?


here is screenshot made on my Chrome / Windows
chrome_PC.jpg

Attachments (1)

  • chrome_PC.jpg
    chrome_PC.jpg 530.8 KB

Nicole Otto

More than a month ago #Permalink
Yes. We have tested on 3 different platforms. In all three the article pieces are displaying vertically vs horizontal.

Paul Frankowski - Staff

More than a month ago #Permalink
sorry maybe I am blind, can you mark me with red box areas which are NOT RIGHT?

Nicole Otto

More than a month ago #Permalink
Any section in blue
Screen Shot 2019-04-12 at 6.56.41 AM.png
Screen-Shot-2019-04-12-at-6.56.53-AM.jpg
Screen-Shot-2019-04-12-at-6.57.07-AM.jpg

Attachments (3)

  • Screen Shot 2019-04-12 at 6.56.41 AM.png
    Screen Shot 2019-04-12 at 6.56.41 AM.png 372.9 KB
  • Screen-Shot-2019-04-12-at-6.56.53-AM.jpg
    Screen-Shot-2019-04-12-at-6.56.53-AM.jpg 136 KB
  • Screen-Shot-2019-04-12-at-6.57.07-AM.jpg
    Screen-Shot-2019-04-12-at-6.57.07-AM.jpg 111.7 KB

Paul Frankowski - Staff

More than a month ago #Permalink
so why on my Windows 10, Chrome I see in a normal way?

Do You have Chrome on Mac?

Paul Frankowski - Staff

More than a month ago #Permalink
I asked my friend who has Windows 8.1 + Chrome v73 to make a test for me
and also was fully OK

windows8_chrome.jpg

Attachments (1)

  • windows8_chrome.jpg
    windows8_chrome.jpg 37.2 KB

Paul Frankowski - Staff

More than a month ago #Permalink
Maybe ask more people on Facebook to make tests for you.
Sorry, but I cannot fix something which is OK on my side.

Nicole Otto

More than a month ago #Permalink
It's broken for us. I have had a number of people test it. Why is it all the blue sections with pieces Articles Headline and Articles Slider. Those pieces seem to be older? They keep displaying in a vertical view vs horizontal view. We are getting this on Mac and PC. Not sure why it doesn't display for you but how can I give you screen shots with it being wrong?

Nicole Otto

More than a month ago #Permalink
So after updating chrome and flushing the cache again now it just displays titles with nothing in them. Screen Shot 2019-04-12 at 9.42.16 AM.png
Screen Shot 2019-04-12 at 9.42.36 AM.png

Attachments (2)

  • Screen Shot 2019-04-12 at 9.42.16 AM.png
    Screen Shot 2019-04-12 at 9.42.16 AM.png 307.5 KB
  • Screen Shot 2019-04-12 at 9.42.36 AM.png
    Screen Shot 2019-04-12 at 9.42.36 AM.png 120 KB

Paul Frankowski - Staff

More than a month ago #Permalink
What about other browsers: Opera, Firefox, Edge, Brave ?

Paul Frankowski - Staff

More than a month ago #Permalink
So after updating chrome and flushing the cache again now it just displays titles with nothing in them.


It's locally on your laptop only.

Nicole Otto

More than a month ago #Permalink
This isn't just on my computer. Here are the errors I am getting from the developer tools. I am running mac 10.13.6 chrome version Version 73.0.3683.103 (Official Build) (64-bit).

If I was the only one seeing this I would drop the issue but there are others that have tested and have the same problem on PC and Mac.

GET https://vsca.com//templates/shaper_news365/css/owl.carousel.css net::ERR_ABORTED 404
(index):21 GET https://vsca.com//templates/shaper_news365/css/owl.theme.css net::ERR_ABORTED 404
(index):50 GET https://vsca.com//templates/shaper_news365/js/owl.carousel.min.js net::ERR_ABORTED 404
(index):52 GET https://vsca.com//templates/shaper_news365/js/jquery.prettySocial.min.js net::ERR_ABORTED 404
jquery-migrate.min.js?8df65a7b8054e07cee958a263671ee5c:2 JQMIGRATE: Migrate is installed, version 1.4.1
(index):50 GET https://vsca.com//templates/shaper_news365/js/owl.carousel.min.js net::ERR_ABORTED 404
(index):52 GET https://vsca.com//templates/shaper_news365/js/jquery.prettySocial.min.js net::ERR_ABORTED 404
main.js:82 Uncaught TypeError: $(...).prettySocial is not a function
at HTMLDocument.<anonymous> (main.js:82)
at u (jquery.min.js?8df65a7b8054e07cee958a263671ee5c:2)
at Object.fireWith [as resolveWith] (jquery.min.js?8df65a7b8054e07cee958a263671ee5c:2)
at Function.ready (jquery.min.js?8df65a7b8054e07cee958a263671ee5c:2)
at HTMLDocument._ (jquery.min.js?8df65a7b8054e07cee958a263671ee5c:2)
(anonymous) @ main.js:82
u @ jquery.min.js?8df65a7b8054e07cee958a263671ee5c:2
fireWith @ jquery.min.js?8df65a7b8054e07cee958a263671ee5c:2
ready @ jquery.min.js?8df65a7b8054e07cee958a263671ee5c:2
_ @ jquery.min.js?8df65a7b8054e07cee958a263671ee5c:2
tag_assistant_compiled.js:117 GET https://vsca.com//templates/shaper_news365/js/owl.carousel.min.js 404
ig @ tag_assistant_compiled.js:117
(anonymous) @ tag_assistant_compiled.js:118
Ia @ tag_assistant_compiled.js:10
eg.Ma @ tag_assistant_compiled.js:118
hm @ tag_assistant_compiled.js:334

Paul Frankowski - Staff

More than a month ago #Permalink
I don't have Mac to check and tell more. As I told on all PC (Windows) tested from 3 laptops on Chrome all is OK.
You have to wait until Monday (tomorrow) - thanks.

---
But personally, I don't understand why you have error 404 for files which exist?
Apple sabotage for Google products or what?

Paul Frankowski - Staff

More than a month ago #Permalink
Nicole, If you don't mind
Have a nice Sunday. I hope tomorrow we will find the answer.

Nicole Otto

More than a month ago #Permalink
We have PC's that are getting the same errors. It isn't just on MAC.


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