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SP PageBuilder's incompatibility with JCE

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Dear Joomshaper Developers

I am one of your most avid users and supporters, and basically redesigned almost 50% of my website portfolio around your SP Pagebuilder product. But today I am getting pissed off. Totally pissed off with your inability to get your act together in getting your product compatible with JCE.

Whenever there is a problem with your product, it is because you cannot work together with the JCE developer. I am sick and tired of workarounds around your problems. You are wasting valuable time and money, and I am now again at the point of restoring my one website from a backup because SP Pagebuilder is not compatible with JCE 2.6.16. I downgraded JCE to 2.5.31, and now SP Pagebuilder will not open pages at all. And yes, the cache has been cleared, and there are no cookies in the browser.

Because you cannot get your act together, I have to create a workaround. I have to please explain to my customers. I cannot get paid because the customer's website updates are not done. It's not my fault, it's yours, but the customer does not take that as an excuse.

So kindly get off your asses and sort this out. Not next week. Now!

Regards,

J. Francois Barnard
JFB Designs

5 Answers

Paul Frankowski - Staff

More than a month ago #Permalink
Hmm,
but what about JCE 2.6.15 or JCE 2.6.17Beta - all was described on SPPB manual , just read.

Francois Barnard

More than a month ago #Permalink
Hi Paul

Thank you for your reply. Maybe your world revolves around SP Pagebuilder and its manuals. Mine does not.

Please understand that I need a product that works. I have had a lot of grace with the teething problems you had with your initial upgrade from version 1 to version 2. And at the time you actually launched a prototype product which was not properly tested at all. We lived through that all and gave you guys the opportunity to sort it out.

But from the start, you knew there was a problem with your product working alongside JCE. Yet it seems from where I sit that you have still not done anything about it. We always have to wait for another upgrade, and the problem still persists.

My time = my money, and it seems to me you just do not care about it. When will you ever sort this out?

For security purposes, my websites are always updated to the latest versions of the Joomla Core and the components I use. I have had websites hacked in the past because of security loopholes, and will not allow this again. But when it comes to updating SP Pagebuilder and JCE, the problems just never go away. They just never work together.

Regards,

J. Francois Barnard
JFB Designs

Paul Frankowski - Staff

More than a month ago #Permalink
With all integrations are always problems, but you know that. It's very hard to predict what developer of JCE will do.
---
I have written manual tip not for fun, but for users like you.
It's also hard situation for us, people from support, because we are first line who gets whipping from the angry users.

Francois Barnard

More than a month ago #Permalink
Yes, and I am sorry that you have to deal with all this anger. But I do not get business because I am full of excuses. I get business because I render excellent service to customers. My customers trust me. They rely on me. All because I deliver. So if I use your product I do it because I think it can render a good service to my customers with it. And it does go down well, and I like SP Pagebuilder. But I feel that we sometimes go backward and not forward.

So kindly get it sorted? I am sure it is possible.

Regards,

J. Francois Barnard
JFB Designs

Paul Frankowski - Staff

More than a month ago #Permalink
Have you tried with JCE 2.6.15 or 2.6.17 Pro beta ?
It worked for me and at least 10 users whom I know.


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