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Sp Pagebuilder will not save

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Extension seemed to work O.K. last couple weeks - but as of today it will not save changes on 3 different sites. The save button just sits there and spins. I need to get this fixed as I have a deadline - please help!

42 Answers

Toufiq - Staff

More than a month ago #Permalink
Hi,

Please share your site PHP version, Joomla version, and SP Page builder version. Besides let me know that did you use JCE editor?

-Thanks

sydk2017

More than a month ago #Permalink
Hello Toufiq,

PHP version: 7.0.21
SP Page Builder Version: Pro 2.4.9
JCE Editor: Pro 2.6.17

I did notice last week pages would not save if there was a contact form add-on - so I removed those, but now even if I create a new page with no contenet and try to save - the save just sits there spinning - thanks for your help!

sydk2017

More than a month ago #Permalink
Hi,

Please share your site PHP version, Joomla version, and SP Page builder version. Besides let me know that did you use JCE editor?

-Thanks


Hello Toufiq,

PHP version: 7.0.21
SP Page Builder Version: Pro 2.4.9
JCE Editor: Pro 2.6.17

I did notice last week pages would not save if there was a contact form add-on - so I removed those, but now even if I create a new page with no contenet and try to save - the save just sits there spinning - thanks for your help!

sydk2017

More than a month ago #Permalink
Hello Toufiq,

I also see this response in my email but noit on the discussion board:

Hello,
This is a notification to let you know that Toufiq has replied to the discussion on the site. You may find the snippet of the reply below:
Hi,

Thanks for your query. Please follow the below instruction before installation.

1. Go to below path
installation\sql\mysql\sample_data.sql
2. Open sample_data.sql in notepad
3. Find out InnoDB and replace all InnoDB to MyISAM

Did you try it in your local PC? And let me know which platform do you use (Xampp, Mamp, Wamp).

-Thanks


I have no idea what you are referring to by installation path??? These are either Joomla sites that have been up and running and I'm trying to update them with a new template and SP Page builder, and new sites that I am starting out with Sp Page builder and Joomshaper Templates - I have my own dedicated server and I'm installing Joomla the regular way - I do not work on a local PC - and I'm sorry but I have no idea what Xampp, Mamp, or Wamp is. I use SFTP if I need to connect to the site files and cPanel for everything else.

Thanks for your help,

Syd

Paul Frankowski - Staff

More than a month ago #Permalink
Hi,
1) you should try to use Save on 2nd browser , sometimes it's issue of browser cache.
2) You cannot save changes on Pages or inside addons ?

sydk2017

More than a month ago #Permalink
Hi,
1) you should try to use Save on 2nd browser , sometimes it's issue of browser cache.
2) You cannot save changes on Pages or inside addons ?


I have tried Chrome, Firefox, and IE - I normally use Chrome with no problem. However as I have been trying to troubleshoot this I find that if I build a page from scratch it works - but if I start with a Template half of the time it will not save.

So the problem now seems to be with loading templates and then trying to build a page. A couple of the sites I'm having trouble with I used a template and it worked fine at the time but now I cannot make changes to that page and they are live sites so I don't want to try changing templates. It looks like about half of the templates cause the pages not to save.

sydk2017

More than a month ago #Permalink
Hi,
1) you should try to use Save on 2nd browser , sometimes it's issue of browser cache.
2) You cannot save changes on Pages or inside addons ?


I have tried Chrome, Firefox, and IE - I normally use Chrome with no problem. However as I have been trying to troubleshoot this I find that if I build a page from scratch it works - but if I start with a Template half of the time it will not save.

So the problem now seems to be with loading templates and then trying to build a page. A couple of the sites I'm having trouble with I used a template and it worked fine at the time but now I cannot make changes to that page and they are live sites so I don't want to try changing templates. It looks like about half of the templates cause the pages not to save.


Also - I cannot export or close the page - if I di I get the following error:

The server encountered an internal error or misconfiguration and was unable to complete your request.

Please contact the server administrator at [email protected] to inform them of the time this error occurred, and the actions you performed just before this error.

More information about this error may be available in the server error log.

Additionally, a 500 Internal Server Error error was encountered while trying to use an ErrorDocument to handle the request.

sydk2017

More than a month ago #Permalink
Hi,
1) you should try to use Save on 2nd browser , sometimes it's issue of browser cache.
2) You cannot save changes on Pages or inside addons ?


I am saving on pages - saving addons seems to work O.K. - but I can't save the whole page!

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Paul Frankowski - Staff

More than a month ago #Permalink
Maybe in meantime you installed any addcional plugin which may impact on admin.
About error 500 - it's always good idea to check server logs.

sydk2017

More than a month ago #Permalink
Maybe in meantime you installed any addcional plugin which may impact on admin.
About error 500 - it's always good idea to check server logs.

Pretty simple site - no additional plugins. One site is in development so other than JCE editor SP Page builder and Template - nothing else.
Right now it looks like the templates in SP Page builder are giving me the trouble.

Pavel

More than a month ago #Permalink
I encountered errors when using templates. In my opinion this is due to the fact that the templates were made using older versions of SP PB and add-ons. Apparently there are some differences in the files.joson,
if you compare them with the new version of SP. Do you update the templates joson files with the new version of SP PB? (This is a question for the Team).

Some errors with which I came across: It is not possible to change the background of the row. Solved by replacing the row. The fluid row function does not work. Solved by replacing the row. Ever since I have encountered these errors, I do not use templates, which is very sad.

sydk2017

More than a month ago #Permalink
I encountered errors when using templates. In my opinion this is due to the fact that the templates were made using older versions of SP PB and add-ons. Apparently there are some differences in the files.joson,
if you compare them with the new version of SP. Do you update the templates joson files with the new version of SP PB? (This is a question for the Team).

Some errors with which I came across: It is not possible to change the background of the row. Solved by replacing the row. The fluid row function does not work. Solved by replacing the row. Ever since I have encountered these errors, I do not use templates, which is very sad.


I did notice some of the add-ons do not work - like Google Map, etc. Hopefully that will all be updated soon

Toufiq - Staff

More than a month ago #Permalink
I encountered errors when using templates. In my opinion this is due to the fact that the templates were made using older versions of SP PB and add-ons. Apparently there are some differences in the files.joson,
if you compare them with the new version of SP. Do you update the templates joson files with the new version of SP PB? (This is a question for the Team).

Some errors with which I came across: It is not possible to change the background of the row. Solved by replacing the row. The fluid row function does not work. Solved by replacing the row. Ever since I have encountered these errors, I do not use templates, which is very sad.


I did notice some of the add-ons do not work - like Google Map, etc. Hopefully that will all be updated soon


Hi, Is these addons are overridden inside template directory? Please let me know. Thanks

Paul Frankowski - Staff

More than a month ago #Permalink
What folders you have here:
templates\NAME\sppagebuilder\addons
and here
templates\NAME\sppagebuilder\

sydk2017

More than a month ago #Permalink
What folders you have here:
templates\NAME\sppagebuilder\addons
and here
templates\NAME\sppagebuilder\


Addons: call_to_action, image_content, testimonialpro

sppagebuilder: addons

sydk2017

More than a month ago #Permalink
What folders you have here:
templates\NAME\sppagebuilder\addons
and here
templates\NAME\sppagebuilder\


These are the folders that are listed:

Addons: call_to_action, image_content, testimonialpro

sppagebuilder: addons

sydk2017

More than a month ago #Permalink
I deleted those folders and the page still will not save....

sydk2017

More than a month ago #Permalink
Can anyone at Joomshaper help with this? I can't be the only person who is having this problem,.Is there a patch or fix for these pages that won't save? Now having same problem with other sites that I haven't used templates with.

Paul Frankowski - Staff

More than a month ago #Permalink
It looks that probably you are... the only one.
Maybe you remember what have you done before it stopped working.

sydk2017

More than a month ago #Permalink
It looks that probably you are... the only one.
Maybe you remember what have you done before it stopped working.


I don't know what to say - I am speechless - that's a reply I would expect from a fry cook at McDonalds.

Thanks for your help Einstein.

Paul Frankowski - Staff

More than a month ago #Permalink
Extension cannot stop working just like that ... maybe you updated , installed something...
I am not here for E = mc2 , but to find our a reason of problem.

sydk2017

More than a month ago #Permalink
Extension cannot stop working just like that ... maybe you updated , installed something...
I am not here for E = mc2 , but to find our a reason of problem.


I did not update or install anything - these are development sites - new fresh Joomla installs only JCE Editor installed so far....

it is some of the templates that are causing pages not to save - if I don't use templates they work. Had trouble with accordion - had to keep deleting and re-adding rows until I could save page - just glitchy software I guess...

toby

More than a month ago #Permalink
Honestly i'm having this same issue. it started with home page i left it to another page and it was going fine until this afternoon the page just rolling...

any help

sydk2017

More than a month ago #Permalink
Honestly i'm having this same issue. it started with home page i left it to another page and it was going fine until this afternoon the page just rolling...

any help


Now I am having the problem occasionally when I don't use templates - it's intermittent but keeps causing me to lose work and waste time doing the same thing over and over again - hopefully this will be fixed soon. while you are at it - why don't you just remove the bad templates and add-ons that don't work?

Also - is this extension going to be compatible with PHP 7? I'm planning on upgrading in the next couple weeks.

Paul Frankowski - Staff

More than a month ago #Permalink
PHP 7.0.21 - yes , with PHP 7.1 - I suggest to wait for full confirmation.
----
Try with TinyMCE editor - if this may help for now.
Similar issue here. Creating pages within SP Page Builder is not an issue. But after installing SP Page Builder en Joomshaper template within an existing Joomla environment causes issues on saving addons in an existing Joomla article.

The article itself is pretty straight forward. I am able to select the "SP Page Builder" button in both TinyMCE and JCE Editor. I am able to add a row and addons.

But after saving the addon and Joomla article the Joomla article appears on the "Joomla Editor" button. Clicking on the "SP Page Builder" button results in an empty (now rows and addons) screen.

Paul Frankowski - Staff

3 weeks ago #Permalink
@Louis can you for proof purpose capture a short video clip and share with us. Better than words for our developers. You know IT guys.
@Louis can you for proof purpose capture a short video clip and share with us. Better than words for our developers. You know IT guys.


Hi Paul,

Sure, no problem. This is the link: https://youtu.be/8hUd80m2Y_E

Pavel

3 weeks ago #Permalink
I decided to check it out and ran into another problem. On my old sites, where the integration was installed before upgrading the SP PB all works well. But on a site where integration was not previously installed it is not possible to install it. I click on the Install button and nothing happens.
http://dl4.joxi.net/drive/2017/11/19/0008/0401/545169/69/9e41d879d6.png
And if we have already paid attention to this unit, there is an additional problem. The images of joomla and k2 are available both via https and http - so we get an unprotected connection to the cause of the mixed content.
http://dl3.joxi.net/drive/2017/11/19/0008/0401/545169/69/dfa82ed728.png
http://dl3.joxi.net/drive/2017/11/19/0008/0401/545169/69/739a6a6f31.png
http://dl4.joxi.net/drive/2017/11/19/0008/0401/545169/69/77ebebee44.png

Paul Frankowski - Staff

3 weeks ago #Permalink
@Louis , thanks.
What is weird SPPB 3.01 and I cannot reproduce your issue. But sure I will share with developer.
Probably he will ask me for access to your site, so if you can share via PM.

Paul Frankowski - Staff

3 weeks ago #Permalink
@Pavel , Thanks, I discovered this issue on Friday, and I put note on our intranet.
About HTTP(S) - good eye, thanks.
@Louis , thanks.
What is weird SPPB 3.01 and I cannot reproduce your issue. But sure I will share with developer.
Probably he will ask me for access to your site, so if you can share via PM.


No problem. The PB version Deens not to be the issue. I experience the issue yesterday with PB 2.3 as well. Was hoping that upgrading would help. But didn’t

Paul Frankowski - Staff

3 weeks ago #Permalink
It must be something else in that case. Old version of JCE or other editor, compression, or Browser "issue".

Paul Frankowski - Staff

3 weeks ago #Permalink
@Louis please re-install with 3.0.1 and send me full access to your site via PM, we have to check it.
Maybe it's other plugin. Today someone else tried to reproduce issue on his website, but he couldn't.
@Louis please re-install with 3.0.1 and send me full access to your site via PM, we have to check it.
Maybe it's other plugin. Today someone else tried to reproduce issue on his website, but he couldn't.


Did send you a PM Paul, but haven't heard anything back. How can I find back PM's anyway by the way?

Toufiq - Staff

2 weeks ago #Permalink
Hi, I have inform our teammate Paul Frankowski Thanks
Hi, I have inform our teammate Paul Frankowski Thanks


Any news yet? Did ask Paul if Joomla backend access would be enough or not

Toufiq - Staff

2 weeks ago #Permalink
Hi, I have inform our teammate Paul Frankowski Thanks


Any news yet? Did ask Paul if Joomla backend access would be enough or not


Hi, You can send me access via pm. Thanks

Toufiq - Staff

One week ago #Permalink
@Louis can you for proof purpose capture a short video clip and share with us. Better than words for our developers. You know IT guys.


Hi Paul,

Sure, no problem. This is the link: https://youtu.be/8hUd80m2Y_E


Hi, Thanks for your pm. Please send me the administrator access via pm. Thanks
@Louis can you for proof purpose capture a short video clip and share with us. Better than words for our developers. You know IT guys.


Hi Paul,

Sure, no problem. This is the link: https://youtu.be/8hUd80m2Y_E


Hi, Thanks for your pm. Please send me the administrator access via pm. Thanks


The details were sent 6 days ago via the same PM. Please read

Paul Frankowski - Staff

4 days ago #Permalink
If problem still exist:
1) Update SPPB Pro to 3.0.3
2) Disable or uninstall "KL Admin Skin" plugin or similar
3) Clear browser cache

Toufiq - Staff

4 days ago #Permalink
@Louis can you for proof purpose capture a short video clip and share with us. Better than words for our developers. You know IT guys.


Hi Paul,

Sure, no problem. This is the link: https://youtu.be/8hUd80m2Y_E


Hi, Thanks for your pm. Please send me the administrator access via pm. Thanks


The details were sent 6 days ago via the same PM. Please read


Hi,

Thanks for your pm. This AceSearch extension cause occurred the problem. Now this AceSearch extension turns off. Please check now.

-Thanks


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