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Sp- pro builder not working in frontend

Featured Lock Resolved Issue
hello,

I've page builder pro, last version + joomla 3 , last version
It does not work in frontend.
Any I dea what can cause the issue?
Thanks

19 Answers

Rashida Rahman - Staff

2 weeks ago #Permalink
Hi,
You have to contact with hosting support and ask for those values:
PHP memory_limit = 128M** (256M suggested)
PHP max_execution_time = 180 (300 suggested)

As I have found that your PHP settings are not with recommended values, here are the screenshots:
https://prnt.sc/tmno03
https://prnt.sc/tmnoq9

These were on our technical requirements and PHP configuration section:
https://www.joomshaper.com/documentation/sp-page-builder/sp-page-builder-3#documentation-heading-2

Best Regards

Chris

3 weeks ago #Permalink
Make sure CSS and JS compression are turned off, this often stops it working - same for if you use JCH Optimise, disable it or make sure it excludes the right files.

tamir

3 weeks ago #Permalink
Thanks,
I've tried it. Doesn't help

tamir

3 weeks ago #Permalink
can any ine help?

Rashida Rahman - Staff

3 weeks ago #Permalink
Hi,
May I have details about your problem with screenshots, please?
I am assuming you have fulfilled all the technical requirements and PHP settings...

Best Regards

tamir

3 weeks ago #Permalink
Hi,
All technical requirements and PHP settings are fullfilled.
I get an error of:
the site can't handle the request

Rashida Rahman - Staff

3 weeks ago #Permalink
Hello,
May I have screenshots, please?

tamir

3 weeks ago #Permalink
The site is in hebrew:
דף זה לא פועל כרגע ל- mysite אין אפשרות לטפל בבקשה זו כרגע.
HTTP ERROR 500

Attachments (1)

  • Clipboard01.png
    Clipboard01.png 13 KB

Rashida Rahman - Staff

3 weeks ago #Permalink
Would you please give me your admin access via PM to check the issue?
To PM me you can click on my avatar, then you will find the send message button.

Regards

tamir

3 weeks ago #Permalink
sent
Thanks

tamir

2 weeks ago #Permalink
?

Rashida Rahman - Staff

2 weeks ago #Permalink
Hi,
Really sorry for the unwanted delay, I will try to find the reason for your issue today.

Best Regards

tamir

2 weeks ago #Permalink
?

Rashida Rahman - Staff

2 weeks ago #Permalink
?
Hi,
I can't access your site!
May Be IP blockage issue?
Here is my public IP: 103.137.163.252

Best Regards

tamir

2 weeks ago #Permalink
Thanks,
Can you please re-try?

Rashida Rahman - Staff

2 weeks ago #Permalink
Hi,
I can enter now!

Thanks

tamir

2 weeks ago #Permalink
thanks,
It works.

May I also ask if you can make a pre-made block , similar to Hero 10, but with an image of business man, insted of the woman

Rashida Rahman - Staff

2 weeks ago #Permalink
Glad that it works:)
And, yes...you can change images from block settings as follows:
https://prnt.sc/tne36w
We assume our customers will use their own images that reflect their needs!

Best Regards


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