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Still getting problems in the page builder editor

Featured Lock Resolved Issue
Hi
We opened a ticket here over a month ago but I can't find a way to see our posts so I need to open another.
We have a very frustrated client who is having issues with the page builder.
Issues include:
- When changing the colour of text and saving, the colour change doesn't update.
- Changing an image or content in a section will change it in another section instead.
- When using dropdowns in the content editor, the dropdowns won't disappear causing them to just 'stick' to the page (see images attached)

We also have a video showcasing some of the issues listed above you can find the video here

Attachments (2)

  • Font size and style sticking on main layout page.JPG
    Font size and style sticking on main layout page.JPG 65.1 KB
  • Page Builder font size and style sticking.JPG
    Page Builder font size and style sticking.JPG 120.4 KB

7 Answers

Toufiq - Staff

More than a month ago #Permalink
Hi there,

Please update the latest version of SP Page Builder & JCE editor. Let me know the result.

-Thanks

WebTechPlus

More than a month ago #Permalink
HI Toufiq

JCE is running the latest version and have updated SP PageBuilder. I am now getting another issue. I load a page and in the console a couple of errors appear (see pageload.jpg). I click on a addon to edit it and that seems to be working. If I go and choose another addon to edit, more errors appear in the console (see 2ndaddon.jpg) and the sidebar just turns grey and you can't edit anything.

Some of the errors seem to be caused by tiny mce but we are using JCE for content editing.

Attachments (2)

  • pageload.jpg
    pageload.jpg 20.7 KB
  • 2ndaddon.jpg
    2ndaddon.jpg 462.8 KB

Toufiq - Staff

More than a month ago #Permalink
Hi there,

Maybe it occurred for the third-party extension. Could you send me the Joomla administrator access via pm? I will let you know after the investigation.

-Thanks

WebTechPlus

More than a month ago #Permalink
I sent you a pm, do we receive pm's in return? How do I see pm's? Or will you reply here?
Thanks

Toufiq - Staff

More than a month ago #Permalink
I sent you a pm, do we receive pm's in return? How do I see pm's? Or will you reply here?
Thanks


Hi there, Thanks for your pm. But, login access doesn't work. Thanks

Fabien

More than a month ago #Permalink
I am having the same issues -
Not saving when changing in the code tab either

Do you have any solution (I have the latest JCE installed and the latest version)

Toufiq - Staff

More than a month ago #Permalink
I am having the same issues -
Not saving when changing in the code tab either

Do you have any solution (I have the latest JCE installed and the latest version)


Hi there, Please create the new forum post. Thanks


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