Support Forums

Support Offline : Mon - Fri / 10am - 6pm (GMT +6)

Your Time: Our Time:

Template doesn't work with php 7.2

Featured Lock Resolved Issue
Hi Guys
I have a big problem with this template. When I try to switch form php 5.6 to php 7.2 I have the following error message: Error: Class 'Helix' not found: The parameter "platforminfo.class" must be defined.

I searched on google and also on this forum but I have not found a solution yet.
Unfortunately in a few months php 5.6 will no longer be supported by my hosting.

Can you help me please?

Tnx

11 Answers

Toufiq - Staff

More than a month ago #Permalink
Hi there,

Thanks for your query. Please update the Helix plugin.

-Thanks

gmadv

More than a month ago #Permalink
I have already tried before ask to this forum: the Helix framework is updated to 2.5 version, but but it still does not work

Attachments (1)

  • screenshot-villaggioalkantara.com-2019.02.19-17-11-36.png
    screenshot-villaggioalkantara.com-2019.02.19-17-11-36.png 89.5 KB

teltispasakumiem

More than a month ago #Permalink
Hi,

Have the same problem. When PHP 5.6.40 is changed to PHP 7.x (x - latest version) page is no longer viewable (blank screen). I'm using shaper_empire template version 1.7. Are you saying that it has to be updated to latest one available (1.9 in this case)? Thing is it's not possible - not from Joomla administrator panel; not by clicking on JoomShaper update link.

Could you please advise on possible solutions?

Toufiq - Staff

More than a month ago #Permalink
Hi,

Have the same problem. When PHP 5.6.40 is changed to PHP 7.x (x - latest version) page is no longer viewable (blank screen). I'm using shaper_empire template version 1.7. Are you saying that it has to be updated to latest one available (1.9 in this case)? Thing is it's not possible - not from Joomla administrator panel; not by clicking on JoomShaper update link.

Could you please advise on possible solutions?


Hi there, Please create a new forum post. Thanks

gmadv

More than a month ago #Permalink
Hi there,

Thanks for your query. Please update the Helix plugin.

-Thanks


I have already tried before ask to this forum: the Helix framework is updated to 2.5 version, but but it still does not work.
Do you have any suggestion?

Toufiq - Staff

More than a month ago #Permalink
I have already tried before ask to this forum: the Helix framework is updated to 2.5 version, but but it still does not work


Hi there, Please send me the Joomla administrator access & FTP access via PM. Thanks

gmadv

More than a month ago #Permalink
I have already tried before ask to this forum: the Helix framework is updated to 2.5 version, but but it still does not work


Hi there, Please send me the Joomla administrator access & FTP access via PM. Thanks


ok done! Thank you!!!

gmadv

More than a month ago #Permalink
I have already tried before ask to this forum: the Helix framework is updated to 2.5 version, but but it still does not work


Hi there, Please send me the Joomla administrator access & FTP access via PM. Thanks


Hi Toufiq
Any news for me?
Let me know please!
Thank you!

Toufiq - Staff

More than a month ago #Permalink
I have already tried before ask to this forum: the Helix framework is updated to 2.5 version, but but it still does not work


Hi there, Please send me the Joomla administrator access & FTP access via PM. Thanks


Hi Toufiq
Any news for me?
Let me know please!
Thank you!


Hi there, I have replied to your PM. Please give me feedback. Thanks

gmadv

More than a month ago #Permalink
I have already tried before ask to this forum: the Helix framework is updated to 2.5 version, but but it still does not work


Hi there, Please send me the Joomla administrator access & FTP access via PM. Thanks


Hi Toufiq
Any news for me?
Let me know please!
Thank you!


Hi there, I have replied to your PM. Please give me feedback. Thanks


Hi Toufiq, sorry but I can'tf find where I can read my private messages. i tried to search on my private area but I can't find anything with "Private Message". To send a message to you I click on your name and the option appears to me, but the received messages I do not know how to read them.
Sorry! :( Let me know please.

Toufiq - Staff

More than a month ago #Permalink
I have already tried before ask to this forum: the Helix framework is updated to 2.5 version, but but it still does not work


Hi there, Please send me the Joomla administrator access & FTP access via PM. Thanks


Hi Toufiq
Any news for me?
Let me know please!
Thank you!


Hi there, I have replied to your PM. Please give me feedback. Thanks


Hi Toufiq, sorry but I can'tf find where I can read my private messages. i tried to search on my private area but I can't find anything with "Private Message". To send a message to you I click on your name and the option appears to me, but the received messages I do not know how to read them.
Sorry! :( Let me know please.


Hi there, I have replied your PM also. Thanks


There are no replies made for this post yet.
However, you are not allowed to reply to this post.

Leaderboard (30 days)

Sifat

Sifat

Total Accepted Answers: 134
Paul Frankowski

Paul Frankowski

Total Accepted Answers: 123
Toufiq

Toufiq

Total Accepted Answers: 64
Pavel

Pavel

Total Accepted Answers: 5
Peter Atkin

Peter Atkin

Total Accepted Answers: 2

100+

Templates

200,000+

Community Users

Newsletter

Don’t miss any updates of our new templates and extensions and all the astonishing offers we bring for you.
We never spam

Joomla! ® name is used under a limited license from Open Source Matters in the United States and other countries. JoomShaper.com is not affiliated with or endorsed by Open Source Matters or the Joomla! Project.

Connect Us