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template dont save

Featured Lock Resolved Issue
I can not save the HELIX ULTIMATE changes in the Travus template
I asked my support of my server about the file_get_contentes and they answered me:
"The function [file_get_contents] is not disabled on our server."
Can you help me? I can not work with HELIX ULTIMATE on any of your templates

5 Answers

Toufiq - Staff

4 weeks ago #Permalink
Hi there,

Thanks for your query. Please contact your hosting provider to disable the mod_security. I hope after applying this process your save option will work.

-Thanks
I asked the server to configure, but they are reluctant to make this change, claiming it is a security configuration.
Why only the ultimate helix asks for this server configuration? In other templates that use the old Helix, I've never had a problem.

Toufiq - Staff

4 weeks ago #Permalink
Hi there,

Thanks for your reply. Mod_security blocked the ajax request and that's why need to disable the mod_secuirty.

Please send me the hosting access & Joomla administrator access via PM. I will forward to our developer team.

-Thanks
I got the hosting company the release of mod_security.
But for each site, I will need to be asking for clearance. I find this very inconvenient.
Thanks for the answer.

Toufiq - Staff

3 weeks ago #Permalink
Hi there,

Thanks for your reply. If you face the issue again in your new site, please send me the Hosting access & Joomla administrator access via PM.

-Thanks


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