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Templates not found

Featured Lock Resolved Bug
Hi.

I bought your SP Page Builder 3 PRO and want to test it for development of sites locally.
I can't access either templates or sections. When trying to load templates it says: templates not found. Trying to load sections show just a white window with nothing.

As I say I use localhost om my computer.
Specs:
Joomla 3.8.3 (clean install with no other extensions)
SP Page Builder 3.1
Php 7.0.x (have also tried 5.6.x and 7.1.x with same result)
I have tried with and without curl with same result.

I have tried on a live testing site and there it all works well, but I want to develop locally.
I am located in Norway in case that matters.

Can you please help me with this?


Best regards,
Thomas N.
sp-pagebuilder-1.jpg
sp-pagebuilder-2.jpg

Attachments (2)

  • sp-pagebuilder-1.jpg
    sp-pagebuilder-1.jpg 20.5 KB
  • sp-pagebuilder-2.jpg
    sp-pagebuilder-2.jpg 15.2 KB

17 Answers

Paul Frankowski - Staff

More than a month ago #Permalink
Hi,
indeed those two areas request internet connection, they cannot be used offline, because those resources are loaded from our server (API).

Thomas N.

More than a month ago #Permalink
Sorry, I forgot to tell you. Of course I am connected to internet.
I am only using a local server to develop the site, but still connected to internet.

Paul Frankowski - Staff

More than a month ago #Permalink
Probably somehow your localhost work in sandbox and cannot connect with our API (site).

Thomas N.

More than a month ago #Permalink
Yes, I agree. But I thought maybe you would have a clue about the problem.

I have tried to install other pagebuilder / sitebuilder extensions with API dependencies who work just great.
So something is different with your extension.

Paul Frankowski - Staff

More than a month ago #Permalink
must be, but now office is closed so I cannot ask about details.
Please send technical question to our developer : https://www.joomshaper.com/forums/profile/158863-rajuahmmed

Thomas N.

More than a month ago #Permalink
OK, thank you Paul.

I will send question as described.

Raju Ahmmed

More than a month ago #Permalink
OK, thank you Paul.

I will send question as described.


Please make sure you OpenSSL is updated. Also, your server must work with curl or url_fopen.

Thomas N.

More than a month ago #Permalink
Hi Raju.

The PHP module for OpenSSL was not enabled.
Now everything works fine!

Thank you!

Best regards.

Paul Frankowski - Staff

More than a month ago #Permalink
Thanks for feedback- I will add more info into SPPB Manual.

Kirti

More than a month ago #Permalink
Hi- I have the same problem. However, the problems is that this was working fine on SPPB 3.0.x. After upgrading to 3.1 these have stopped working.

No changes have been made to the server.
Thanks in advance

Paul Frankowski - Staff

More than a month ago #Permalink
@Kirti
You have to check & compare "PHP configuration": https://www.joomshaper.com/documentation/sp-page-builder/sp-page-builder-3#general

Some changes has been made between v3.0 and 3.1

Vaggelis

More than a month ago #Permalink
Hello men,
I think my solution will help also. I faced the same problems, and after whitelisting some rules in mod_security...

EVERYTHING WORKS!

Milan

More than a month ago #Permalink
UPDATE: Problem appears to be php 7.1 ... when I downgrade to 7.0 it loads the templates.

Paul Frankowski - Staff

More than a month ago #Permalink
It's not problem with PHP 7.1 but , it settings.
In WHM panel / cPanel > Multi PHP Manager and turn on PHP-FPM / PHP 7.x

Kirti

More than a month ago #Permalink
Thanks Paul. Could you share the code for turning this on please as I am using Webuzo

Paul Frankowski - Staff

More than a month ago #Permalink
Do I work for Webuzo as Support ?
Sorry but ask them, not me.

Kirti

More than a month ago #Permalink
Do I work for Webuzo as Support ?
Sorry but ask them, not me.


Ok. Ok! :D :D


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