Support Forums

Support Offline : Mon - Fri / 10am - 6pm (GMT +6)

Your Time: Our Time:

The contact form does not send notifications of the sent messages

Featured Lock Resolved Task
Hi there,

I'm doing the tests on my contact form, but when I fill out the form and send it, there is no notification for that message.

I have made the recommended settings in other post of the forum, in this way:

https://prnt.sc/l78d57

https://prnt.sc/l78dcw

I also did the test from the Joomla Global configuration and the mail arrived, but from the form, this never happens.

What am I doing wrong?


Thanks for the help.

5 Answers

Toufiq - Staff

More than a month ago #Permalink
Hi there,

I would request to check any Gmail as a testing purpose. If the Gmail works, then i would request to you contact the hosting provider. Another thing is that Ajax contact addon is overridden or not?

For the check override addon go to the file location
Templates/your_templates/sppagebuilder/addons

-Thanks

Angela Millan

More than a month ago #Permalink
Hi Toufiq,

Thanks for your answer.

As for the test that you ask me to do, in fact I had already made one from "Global configuration" where is the same email that I have configured for the contact form ([email protected]) and the test went very well , that is, the mail arrived.

On the other hand, I went to the folder that you indicate, but I really do not know what I should do, what I have is this:

http://partech.com.co/root.png

what should I do?

I really appreciate the help.

Thanks.

Toufiq - Staff

More than a month ago #Permalink
Hi there,

Would you please send me your site administrator access via pm. To get the private message to send option, please click on my profile picture.

-Thanks

Angela Millan

More than a month ago #Permalink
Hi,

I just sent you the access.

I had forgotten to tell you that I am using several variations of the template, like this:

http://partech.com.co/templates_partech_1.png

Of which shaper_fixter - contacto is the one assigned to the contact page.

Thanks!

Toufiq - Staff

More than a month ago #Permalink
Hi there,

Please contact your hosting provider. The mail function doesn't work.

http://prntscr.com/laqbsw

-Thanks


There are no replies made for this post yet.
Be one of the first to reply to this post!

Leaderboard (30 days)

Sifat

Sifat

Total Accepted Answers: 114
Paul Frankowski

Paul Frankowski

Total Accepted Answers: 114
Toufiq

Toufiq

Total Accepted Answers: 73
Kamruzzaman Alam

Kamruzzaman Alam

Total Accepted Answers: 5
FUTURECLIENT

FUTURECLIENT

Total Accepted Answers: 2

115

Templates

296440

Community Users

Newsletter

Don’t miss any updates of our new templates and extensions and all the astonishing offers we bring for you.
We never spam

Joomla! ® name is used under a limited license from Open Source Matters in the United States and other countries. JoomShaper.com is not affiliated with or endorsed by Open Source Matters or the Joomla! Project.

Connect Us