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The disappeared countdown

Featured Lock Resolved Issue
Hi, I'm working on a landing page on my site; few days ago I've inserted a countdown and all worked fine, but today, when i was gone to see the preview, the countdown was disappeared! Looking for eventual updates, I've seen there was a component upgrade, so I have updated the PageBuilder, but nothing is changed... the strange thing is that if I go to the frontend page preview the addon is no shown, but if i go to the frontend and open the page in edit mode, the addon works fine!! Any idea about what's wrong?? Thanks!

Dani

12 Answers

Toufiq - Staff

More than a month ago #Permalink
Hi there,

Please check your countdown date time. Share your site console error via inspect element tools.

-Thanks

Paul Frankowski - Staff

More than a month ago #Permalink
And disable all extra modules on that page, there may be JavaScript conflict.

Daniela Stranieri

More than a month ago #Permalink
Hi guys, thanks for your reply... well,

@Paul, I've tried to disabled the module I'd inserted in the page (I've used the form module for Acymailing newsletter subscribe), but nothing is changed... anyway, few days ago, after I've included it, the page still worked fine, and in frontend edit mode the countdown is shown normally...

@Toufiq, as expires date i've set august, 15... about share the console error, I'm sorry, but I don't know exactly how it works and how I can do... if you can help me for this I'll be really gratefull!! :)

Toufiq - Staff

More than a month ago #Permalink
Hi there,

Please send me the Joomla administrator access via pm.

-Thanks

Toufiq - Staff

More than a month ago #Permalink
Hi there,

Please turn off the JCH Optimize extension & then check again.

-Thanks

Daniela Stranieri

More than a month ago #Permalink
Hi Toufiq, problem solved!! :D
So, i' tried to disable the JCH Optimize but nothing is changed, then I have tried to put my mind on what i did before to have the problem with the countdown addon, and i remembered i had activated the CSS and Javscript compression on the Helix3 template... I've made some tests and the "incriminate" was the Javascript compression on the template!! Reactivate the CSS compression on template and the JCH Optimaze and now all is working at great!! Thanks so much!!

Dani

Paul Frankowski - Staff

More than a month ago #Permalink
Probably it was too much compression, and some scripts were damaged during it.
It's like packing into suitcase for travel, at the end you can damage something inside.

Daniela Stranieri

More than a month ago #Permalink
Hi Paul. yes, it's possible something may have gone wrong with both compressions activated... anyway, once I deactivate the JS compression on template everything seems to be solved and now the addon works fine!! Thanks again!! :)

Toufiq - Staff

More than a month ago #Permalink
Hi there,

Glad to heard that your problem solved. Enjoy now the great tools SP Page Builder.

-Thanks

BIS Webteam

More than a month ago #Permalink
Hi there,

Glad to heard that your problem solved. Enjoy now the great tools SP Page Builder.

-Thanks


Hi Toufiq,
I am facing the same issue with the Countdown Addon disappearing and checked my template's Advanced Settings - both CSS and Javascript Compression is disabled. I tried to enable, tested and disabled again and tested. It didn't work for both.

Kindly assist, thanks!

Toufiq - Staff

More than a month ago #Permalink
Hi there,

Glad to heard that your problem solved. Enjoy now the great tools SP Page Builder.

-Thanks


Hi Toufiq,
I am facing the same issue with the Countdown Addon disappearing and checked my template's Advanced Settings - both CSS and Javascript Compression is disabled. I tried to enable, tested and disabled again and tested. It didn't work for both.

Kindly assist, thanks!


Hi there, Please send me the Joomla administrator access via PM. Thanks

BIS Webteam

More than a month ago #Permalink
Hi there,

Glad to heard that your problem solved. Enjoy now the great tools SP Page Builder.

-Thanks


Hi Toufiq,
I am facing the same issue with the Countdown Addon disappearing and checked my template's Advanced Settings - both CSS and Javascript Compression is disabled. I tried to enable, tested and disabled again and tested. It didn't work for both.

Kindly assist, thanks!


Hi there, Please send me the Joomla administrator access via PM. Thanks


Thanks Toufiq, PM sent.


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