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The offcanvase menu does not work on the tablet

Featured Lock Resolved Issue
Hello,

when I view the site on the tablet, clicking the menu symbol in the upper left corner, nothing happens.

I think we need to open a box with menu items, but that doesn't happen.

The same thing happens if I watch your demo on the tablet.

Why? Am I wrong to set some settings in configuration?

Can I ask you for help?

Thank you.

- Franco

7 Answers

Sifat - Staff

More than a month ago #Permalink
Hi,
Thanks for your query. Would you please make sure that you are using menu-type as mega-menu http://prntscr.com/old33u
Here is found it's working fine in my end. Please check this screencast https://files.fm/u/8yajrnhd

-Best Regards

Frkp71

More than a month ago #Permalink
Hi,
Thanks for your query. Would you please make sure that you are using menu-type as mega-menu http://prntscr.com/old33u
Here is found it's working fine in my end. Please check this screencast https://files.fm/u/8yajrnhd

-Best Regards


Hi,

Making some checks I found that on Samsung tablet (Android) it works correctly. This is not so if I view it on an iPad (Apple). While clicking the menu icon, it does not open.

The template settings are correct as per your statements.

If you want, you can check the following link: http://www.fp-graphics.marketing/ttrend

Sorry for my not perfect english.

Thank you.

Franco

Sifat - Staff

More than a month ago #Permalink
Hi,
I've checked that using ipad and it's working fine there too. Please make sure you are using latest safari browser. Here is the screenshot https://we.tl/t-F3ASl9bbIt

-Thanks

Frkp71

More than a month ago #Permalink
Hi,
I've checked that using ipad and it's working fine there too. Please make sure you are using latest safari browser. Here is the screenshot https://we.tl/t-F3ASl9bbIt

-Thanks


Hi,
Thanks for your assistance.
I had checked with Firefox and Chrome.
I will try to do tests with Safari and will verify that the most updated versions of browsers are installed.
Thank you for the moment.
I'll let you know.
Thank you.

Franco

Sifat - Staff

More than a month ago #Permalink
You are always welcome.

Frkp71

More than a month ago #Permalink
You are always welcome.


Hi Sifat,
I checked the case using my iPad.
Unfortunately, although I use the latest browser versions, it still does not work. At this point I have the doubt that it may depend on the version of the tablet. I also did the tests with an iPhone Xs smartphone and it works correctly with this.
I do not know what to do.
Franco

Sifat - Staff

More than a month ago #Permalink
Actually here it works fine with all of our apple devices. So, without getting the issue from our end it's quite impossible to solve it.
Hope you understand.

-Thanks


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