Support Forums

Support Offline : Mon - Fri / 10am - 6pm (GMT +6)

Your Time: Our Time:

The "Person" add on doesnt seem to be working

Featured Lock Resolved
Hi
The "person" add on is not allowing me to add an image. I am using Joomla 3.8.5 and latest SP page builder 3.
Can you advise?

Attachments (1)

  • Person.JPG
    Person.JPG 30.5 KB

12 Answers

Paul Frankowski - Staff

More than a month ago #Permalink
Duck Tape Tip

DELETE this file
templates\YourTHEME\sppagebuilder\addons\person\admin.php

---
You had similar case in past months, no lesson learned?

Paul Frankowski - Staff

More than a month ago #Permalink
Hi,
1) Template name / developer ?
2) Maybe your template was designed in SPPB 2.x age - contact with template developer.
I can give you only temporary solution if this is not our template.
Why ? because some templates override addons code.

mcohagan

More than a month ago #Permalink
Hi Paul
Following your advice, I have decided to use Helix3 template to avoid any template issues as my template was old. However, on this page that i have the template assigned to i am still getting this issue:
http://www.kiverco.com/en/about-us

Can you help?
Thanks

Attachments (1)

  • Helix-3.JPG
    Helix-3.JPG 55.9 KB

Paul Frankowski - Staff

More than a month ago #Permalink
1) Have you updated Helix3 to last version?
2) Clear browser cache.

mcohagan

More than a month ago #Permalink
Hi,
I have the following installed:
Helix 3 Ajax plugin 2.5.1
shaper_helix3 template 2.5.1
System Helix3 Framework plugin 2.5.1

And have cleared cache several times

Thanks

Paul Frankowski - Staff

More than a month ago #Permalink
Last question:
you have this problem with addon added before, or/and with new addons as well ?
Please check both options, because I have one thoery.

mcohagan

More than a month ago #Permalink
With all addons now. i cant seem to open any of them properly since installing helix template.
Thanks

Note: have just noticed the Carosel is ok on homepage

Paul Frankowski - Staff

More than a month ago #Permalink
So you have to use your original template to open them.
Maybe contact with template developer.

I tested Image Content with SPPB 3.1.1 and Helix3 v2.5.1 and was 100%

mcohagan

More than a month ago #Permalink
I have now disabled the old template and am just using helix one. On frontend this is how my video pop ups appear...

Attachments (1)

  • video-pop-up.JPG
    video-pop-up.JPG 205.8 KB

Paul Frankowski - Staff

More than a month ago #Permalink
example fix:

.sppb-videopopup {height: 200px;}


from where you have videopopup addon, I don't remember it.
----
helix one - ???

mcohagan

More than a month ago #Permalink
example fix:

.sppb-videopopup {height: 200px;}


from where you have videopopup addon, I don't remember it.
----
helix one - ???


It's ok. Ive now moved everything to Helix Ultimate and uninstalled any previous templates. Thanks for all your help!


There are no replies made for this post yet.
Be one of the first to reply to this post!

Leaderboard (30 days)

Sifat

Sifat

Total Accepted Answers: 153
Paul Frankowski

Paul Frankowski

Total Accepted Answers: 89
Toufiq

Toufiq

Total Accepted Answers: 21
Pavel

Pavel

Total Accepted Answers: 3
Al Mamun

Al Mamun

Total Accepted Answers: 3

113

Templates

289208

Community Users

Newsletter

Don’t miss any updates of our new templates and extensions and all the astonishing offers we bring for you.
We never spam

Joomla! ® name is used under a limited license from Open Source Matters in the United States and other countries. JoomShaper.com is not affiliated with or endorsed by Open Source Matters or the Joomla! Project.

Connect Us