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unable to download any theme

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hi ,
I just subscribed today. I have the confirmation mail and able to login into my account. But when I click on download of a theme it goes to pricing and plans page. Why?

Sangeeta

13 Answers

Kawshar Ahmed - Senior Staff

More than a month ago #Permalink
Which template you tried?

sangeeta

More than a month ago #Permalink
MyBiz wordpress theme

sangeeta

More than a month ago #Permalink
I just want to know, am I going to waste time on back an forth communication with Joomshaper support team.
Basic things like downloading is not working. I paid and not able to download a single template. I tried "MyBiz"
wordpress template.

sangeeta

More than a month ago #Permalink
Could you please give me an update? Still not able to download "mybiz" wordpress theme.

sangeeta

More than a month ago #Permalink
I see two subscriptions, one paid another not paid, is that the problem.

Subscription Key Plan Name Period Status Total
P13B0QY6EL8J Basic Not Activated No-Status $ 49
P13B0QY6ELC9 Basic 2013-06-20 to
2013-09-20 Subscription - Active $ 49

Your site is driving me crazy. Something is not right.

Kawshar Ahmed - Senior Staff

More than a month ago #Permalink
Hi, This is not possible to have access in wordpress section with your current Joomla subscription plan. You need to purchase wordpress plan separately in order to download wordpress themes.
Thanks

sangeeta

More than a month ago #Permalink
I tried downloading joomla template for 'mybiz' , it is not working either. Could you please tell me the steps to download,
when I click on download, I get four options to 'buynow'. Is it normal? it has been three days, you are responding after 24 hours delay, it is frustrating.

Kawshar Ahmed - Senior Staff

More than a month ago #Permalink
Follow this link

sangeeta

More than a month ago #Permalink
Finally it worked, downloaded mybiz. thank you.

Jakir hasan - Staff

More than a month ago #Permalink
Hi sangeeta.
You are always welcome. Hope you enjoy with joomshaper........

Thanks

Terri Scott

More than a month ago #Permalink
Hello,
My name is Terri. I am having the same issue. I tried to download the Awetive template and it keeps taking me back to the "buy plan" page which I've done.

Order ID : 6999
Activation Date : 2013-12-27 21:38:03
Expiration Date : 2014-03-27 21:38:03

Terri Scott

More than a month ago #Permalink
This is Terri again. Please disregard my previous post. I was able to download the Awetive template. Regarding the Shaper Creativa wordpress template, what plan do I have to buy to download it?

Thank you.

Kawshar Ahmed - Senior Staff

More than a month ago #Permalink
Creativa has Joomla version. Please use it http://joomshaper.com/joomla-templates/creativa


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