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Unable to save a new page

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Hi,

I just installed pagebuilder 3.6.1 on our joomla 3.9.10 turning on PHP 7.3.5 on a webserver Apache/2.4.18 (Ubuntu)
If I do want to create a new page in the backend and I do want to save this new blank page, the save button is spinning infinitely.
I can create an article with pagebuilder, I presume that my template is causing the issue... I do have a template "JP-Life" from Joomlaplates.

I already read a lot about possible issues, but didn't find a solution yet...

regards
Laurent Schaus

4 Answers

Paul Frankowski - Staff

More than a month ago #Permalink
Hi,
1) Switch to PHP 7.2 and check again
2) Switch to a different template for 2minutes and try again.
3) Do you have any extra plugin/module for Joomla Admin area only?

Let me know.
Hi Paul,

1) tried without success
2) idem..
3) what kind of plugins or modules do you mean... don't know what to search for

is it possible to talk to each other and do a quick remote assess ? It would be great to have a quick solution...
(my number would be +352 26 62 38 -590)
regards
Laurent

Paul Frankowski - Staff

More than a month ago #Permalink
sorry, by we are not call-center, beside you speak French and I don't
---
Use Private Message and send me access

Paul Frankowski - Staff

More than a month ago #Permalink
we cannot change your hosting settings. And as you notice on different server was OK.

Please contact with your hosting support
https://www.joomshaper.com/documentation/sp-page-builder/sp-page-builder-3

From above documentation READ: Getting Started > PHP configuration > If you cannot Save page settings

show them this section and tell about the problem, sorry that's all I can do


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