Support Forums

Support Offline : Mon - Fri / 10am - 6pm (GMT +6)

Your Time: Our Time:

Unable to Save Changes in Helix Ultimate Template Style

Featured Lock Resolved Issue
Hi,

I am unable to save any changes I make in Helix Ultimate Style - I have checked my servers and I do not have a mod_security option.

The website in question is https://www.bellogroupltd.com
Please can you help.
Thanks
Regards
Fabien

15 Answers

Paul Frankowski - Staff

More than a month ago #Permalink
Hi,
maybe ask hosting support if you have enabled, someones common users do not have access to this.
OR iframe is blocked by server settings.
Sorry, but it's beyond our range.

---
BTW
I see Helix3, not Helix Ultimate.

Fabien

More than a month ago #Permalink
Hi,
maybe ask hosting support if you have enabled, someones common users do not have access to this.
OR iframe is blocked by server settings.
Sorry, but it's beyond our range.

---
BTW
I see Helix3, not Helix Ultimate.

Thank you for the reply, could you explain why it is beyond your range? Could you at least let me know what could at possibly stop the template to save?

BTW: I had to re-select to Helix3 as I cannot make any change to Helix Ultimate

Popov Vadim

More than a month ago #Permalink
I have the same problem. Some options are preserved, others are not. For example, "Basik" saves, but "Blog" does not.

Paul Frankowski - Staff

More than a month ago #Permalink
Server settings are beyond our range, we cannot change it, only you or your hosting support may do this.
---
What browser do you use?
Please try from Chrome, Firefox, Safari -- do not use IE.

Fabien

More than a month ago #Permalink
Server settings are beyond our range, we cannot change it, only you or your hosting support may do this.
---
What browser do you use?
Please try from Chrome, Firefox, Safari -- do not use IE.

I am using Firefox - I cannot understand why you are convinced it is an issue with the servers or my hosting - what makes you say that? To me it looks like an issue with the template not the servers.
I have several other sites using helix ultimate on the same servers and some work fine

Fabien

More than a month ago #Permalink
the hosting guys and I checked and investigated the reported issue and would like that it is caused by the following error:

Code:
Uncaught DOMException: Blocked a frame with origin "https://bellogroupltd.com" from accessing a cross-origin frame.
at contents (https://bellogroupltd.com/media/jui/js/jquery.min.js?57cb4853ea3bfe5506dba7a454b55988:2:26729)
at Function.map (https://bellogroupltd.com/media/jui/js/jquery.min.js?57cb4853ea3bfe5506dba7a454b55988:2:3758)
at a.fn.init.p.fn.(anonymous function) [as contents] (https://bellogroupltd.com/media/jui/js/jquery.min.js?57cb4853ea3bfe5506dba7a454b55988:2:26809)
at Object.beforeSend (https://bellogroupltd.com/plugins/system/helixultimate/assets/js/admin/helix-ultimate.js:110:66)
at Function.ajax (https://bellogroupltd.com/media/jui/js/jquery.min.js?57cb4853ea3bfe5506dba7a454b55988:2:84476)
at HTMLButtonElement.<anonymous> (https://bellogroupltd.com/plugins/system/helixultimate/assets/js/admin/helix-ultimate.js:104:11)
at HTMLButtonElement.dispatch (https://bellogroupltd.com/media/jui/js/jquery.min.js?57cb4853ea3bfe5506dba7a454b55988:2:44103)
at HTMLButtonElement.v.handle (https://bellogroupltd.com/media/jui/js/jquery.min.js?57cb4853ea3bfe5506dba7a454b55988:2:40839)


Note that this is a development issue and not hosting related.

Can you please resolve

Paul Frankowski - Staff

More than a month ago #Permalink
Blocked a frame with origin .... from accessing a cross-origin frame.


Read this phrase again, it means that hosting provider or one of your firewall extensions block iframe.
Please ask hosting support for advice.
---
I use 4 hosting providers, and I can prove to you that I can save settings on all of them.

Popov Vadim

More than a month ago #Permalink
I checked the site by http://www.tinywebgallery.com/blog/advanced-iframe/free-iframe-checker
Result:
The page does exist and no X-Frame-Options header was found.
But there can still be a iframe blocker script on this page. Please see below.

Show the full header
HTTP/1.1 200 OK
Server: nginx
Date: Tue, 26 Feb 2019 05:50:11 GMT
Content-Type: text/html; charset=UTF-8
Connection: keep-alive
X-Powered-By: PHP/7.3.2
Set-Cookie: ab663ab8e623ca633ba203055b813495=ujd4icqjj9oufc5jvp65kjjv4c; path=/; secure; HttpOnly
X-Content-Type-Options: nosniff
X-Powered-By: PleskLin

Not found:
X-Frame-Options: DENY
X-Frame-Options: SAMEORIGIN
so, they are available for display via iframe.

Paul Frankowski - Staff

More than a month ago #Permalink
what hosting support said?

Fabien

More than a month ago #Permalink
Hosting said that it is beyond their scope and should be raised at site development level

Paul Frankowski - Staff

More than a month ago #Permalink
So why it works on other customers hosting services?
Our users use different hosting companies around the World, that that problem appears very rare.

I cannot help in that case, I don't have any quick fix solution :(

use Helix3
or change hosting company.

Pavel

More than a month ago #Permalink
Hmm... Paul, I apologize if my post will contradict you. But these are all known problems with Helix Ultimate, which have been repeatedly discussed and recognized as bugs. As far as I understand, in the summer there will be a big update that will fix everything.

Known issues (at least for me):

- Many styling options do not work.
- Problems with caching - to see the changes with some style settings, you need to clear the cache in joomla every time.
- Problems with correctly displaying changes in the preview window if more than one copy of the style is used.
- And a lot of problems that I can not remember now.

All this does not work everywhere, on any hosting, including the local server.

Why, according to statistics, it works for most users and only in some cases does not work? - Because, most users simply do not use these features and therefore do not face problems.

And as soon as the user begins to customize any template running on Helix Ultimate, a little more deeply. We immediately see another topic on the forum with the heading "I can not save the style settings in Helix Ultimate" :)

My work with Helix Ultimate every time begins with writing a large array of css code that replaces the style options in the interface. The preview window is generally not suitable for work. All changes should be controlled only in live view.

Unfortunately, Helix Ultimate is still a very raw product.

Paul Frankowski - Staff

More than a month ago #Permalink
I know Pavel, I also wait for an update :(

This topic was about not possible to save settings. Only this.

Fabien

More than a month ago #Permalink
Hmm... Paul, I apologize if my post will contradict you. But these are all known problems with Helix Ultimate, which have been repeatedly discussed and recognized as bugs. As far as I understand, in the summer there will be a big update that will fix everything.

Known issues (at least for me):

- Many styling options do not work.
- Problems with caching - to see the changes with some style settings, you need to clear the cache in joomla every time.
- Problems with correctly displaying changes in the preview window if more than one copy of the style is used.
- And a lot of problems that I can not remember now.

All this does not work everywhere, on any hosting, including the local server.

Why, according to statistics, it works for most users and only in some cases does not work? - Because, most users simply do not use these features and therefore do not face problems.

And as soon as the user begins to customize any template running on Helix Ultimate, a little more deeply. We immediately see another topic on the forum with the heading "I can not save the style settings in Helix Ultimate" :)

My work with Helix Ultimate every time begins with writing a large array of css code that replaces the style options in the interface. The preview window is generally not suitable for work. All changes should be controlled only in live view.

Unfortunately, Helix Ultimate is still a very raw product.

Thanks for backing up Pavel. I thought I was the only one and was beginning to doubt.

Can we please have a solution to avoid this iframe conflict?

Paul Frankowski - Staff

More than a month ago #Permalink
I do not have yet. Sorry, I am not sure even if is planned.


There are no replies made for this post yet.
However, you are not allowed to reply to this post.

Leaderboard (30 days)

Sifat

Sifat

Total Accepted Answers: 133
Paul Frankowski

Paul Frankowski

Total Accepted Answers: 123
Toufiq

Toufiq

Total Accepted Answers: 64
Pavel

Pavel

Total Accepted Answers: 5
Peter Atkin

Peter Atkin

Total Accepted Answers: 2

100+

Templates

200,000+

Community Users

Newsletter

Don’t miss any updates of our new templates and extensions and all the astonishing offers we bring for you.
We never spam

Joomla! ® name is used under a limited license from Open Source Matters in the United States and other countries. JoomShaper.com is not affiliated with or endorsed by Open Source Matters or the Joomla! Project.

Connect Us