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Update helix ultimate and joomla

Featured Lock Resolved Issue
Hi Joomshaper
After installing Quickstart Pack
I can not update helix ultimate
and I can not update joomla from 3.8.13 to 3.9.6

Attachments (2)

  • Screenshot from 2019-05-20 01-55-43.png
    Screenshot from 2019-05-20 01-55-43.png 106.4 KB
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    212121.png 90.8 KB

5 Answers

Paul Frankowski - Staff

More than a month ago #Permalink
Hi,
Fact #1
It's not our fault that you cannot update Joomla.
We didn't edited core files. If you have at least some experience with Joomla
you should know that Joomla can be updated also manually.

Theory #1
Probably you have problem with folder permissions.
In Joomla Admin: System > System Information > Folder Permissions

Tip #1
Download Helix Ultimate template and install it, it will update Helix plugin.

Paul Frankowski - Staff

More than a month ago #Permalink
Fact #2
You didn't bought SPPB subscription, it means no updates. It was your choice.

hossam

More than a month ago #Permalink
Thank you so much Paul
i didn't say it's your fault about joomla update
I mean if you have a solution you can send it for help
Thank you for Tip #1
i did it and it works
for Fact #2, i didn't ask about SP Page builder, I asked about helix ultimate update and joomla update
Thank you for your help

Paul Frankowski - Staff

More than a month ago #Permalink
Ok, next time just update Joomla manually and do not tell us about it. I thought that it was complaining that "it's our fault too".
---
I am glad that I could help at least a little bit.


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