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Update to 3.2 will not update!

Featured Lock Resolved Bug
Tried to update and get this message;

Oops! One of your commercial extensions couldn't be updated. JoomShaper refused to provide you with an update file. Usually, this means that your subscription is either expired or your update request hasn’t been authenticated. You can either go to JoomShaper website and investigate the issue or use Perfect Dashboard to automatically retrieve your subscription & update your website.

My subscription ends in 2018, so what gives???

31 Answers

Paul Frankowski - Staff

More than a month ago #Permalink
Hi,
relax, and use old school method.
---
1) Download SPPB Pro from our site
2) Make site backup
3) Reinstall with new version
4) Clear browser cache (all cached files!!!)
5) Enjoy and wait for new update in next days.

Paul Frankowski - Staff

More than a month ago #Permalink
---
More detailed info in SPPB 3 Manual.

Gary

More than a month ago #Permalink
Ok, so did the update now the megamenu is screwed up and also affects the menu ordering of j2store. Contacted the template developer and they state its an issue with pagebuilder/helix. Why does this seem like deja vue again!!!

Here's the issue

Example

Joomla menu structure

Home
-submenu 1
-submenu 2

reads normally as http://www.xyz.com/home/submenu

after the update of PB/Helix the menu drops of the top level menu and now reads as
http://www.xyz.com/submenu

What gives???

Paul Frankowski - Staff

More than a month ago #Permalink
In Menu Manager there is button Rebuild - use it for all menu items.

I have seen that Joomla sometimes goes crazy.

Gary

More than a month ago #Permalink
Still won't work

Paul Frankowski - Staff

More than a month ago #Permalink
Have you tried with default Joomla template or any other,
am asking because only Joomla can create alias, not a template.

Gary

More than a month ago #Permalink
Yes, both prostar and shaper template do the same thing.

Paul Frankowski - Staff

More than a month ago #Permalink
It means - it's not our fault.
For more clues ask on Official Joomla Forum.

Gary

More than a month ago #Permalink
That is the lamest response I've heard yet.

Wow, is that the kind of support we get that we pay for?

You didn't even look at the site nor ask for access to verify, just dropped the ball and blamed something else!

Let me say this, I have a background in IT support for companies around the world and if I or anyone of my team members responded as such we woulld have been fired on the spot. Guess it's a little different where you come from.

I am not impressed at all, pffffffffft!!!

Paul Frankowski - Staff

More than a month ago #Permalink
Sorry, but maybe you have experience with IT, but not in Joomla.
We cannot fix issues caused by wrong server settings or Joomla itself.

Gary

More than a month ago #Permalink
Really, well guess what got the same issue with the latest update. Did the manual install with 3.02 and you said it would be fixed upon next update and the same dang thing happens again.

Oops! One of your commercial extensions couldn't be updated. JoomShaper refused to provide you with an update file. Usually, this means that your subscription is either expired or your update request hasn’t been authenticated. You can either go to JoomShaper website and investigate the issue or use Perfect Dashboard to automatically retrieve your subscription & update your website.

For your reference, my IT background also covers serverwide installs, networking, software deployment and more. I have a fair bit of Joomla understanding but can't fix what I can't see that resides with this software. Not only that, tabs worked before with the previous version now when accessing a tab to edit nothing shows, guess that's a joomla problem too??

So far, Paul, your attitude, and shortsighted views are far from what true support should or can be? Very easy to pass the ball on to another.

Now on to the main issue, what gives and why won't it install update other than doing it manually and what gives with the tab module. If you can't answer, then let another step in who can. At least with Toufiq I get answers and professional responses.

Paul Frankowski - Staff

More than a month ago #Permalink
I am not responsible for code quality, so wrong address.
I am very sorry that you had bad experience. I added some new tips into SPPB Manual in FAQ section,
for example how to uninstall Perfect Dashboard.

Gary

More than a month ago #Permalink
Does the 3.03 update fix the issue with the tabs?

Paul Frankowski - Staff

More than a month ago #Permalink
And which version of SPPB Pro you have now?

Gary

More than a month ago #Permalink
3.0.2

Paul Frankowski - Staff

More than a month ago #Permalink
Why not 3.0.3 ?
Each version is better.

Gary

More than a month ago #Permalink
First off, it won't auto update and I have a paid subscription un end of year 2018

Secondly, 3.0.2 broke the tabs function as explained - my question was DOES IT FIX IT

Thirdly, I don't like the idea of advertising for perfect dash whatever crap, I paid for a full version, so what gives with the ad/suggestion? Adding this option only adds to the overhead of joomla. I'm not a newb and don't need it.

Everything else I use in Joomla works with the auto update, again, as stated after I had to install 3.0.2 the tabs broke as explained.

So please answer the questions!

Paul Frankowski - Staff

More than a month ago #Permalink
Why you cannot update to 3.0.3 ? Do it manually. Just reinstall.
----
Please make a short video with issue after update to 3.0.3 and clearing browser cache.
Please !!!! You should know that images are better than words.
---
About PD and other questions check SPPB 3 Manual FAQ section.

Gary

More than a month ago #Permalink
Here's a screen cap of the tabs as you can see it asks to add tabs, but there are already 5 or 6 tabs see screencap2. As I asked you did it get fixed with the latest update guess I should've known because it's still broke!

I have pages with tabs and can see them in the frontend but when I access the backend to edit, they are not there!!!

Updated to 3.0.4 and had to do it manually which defeats the purpose of auto-updates, not impressed!!!!

Attachments (2)

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Paul Frankowski - Staff

More than a month ago #Permalink
There were big changes between SPPB 2 and SPPB 3.
Also in this department.

Use blue button "Add item" choose Text Addon and add all items from Tabs.
Just copy from font-end. One by one.
Sorry that you have to do this, but it's only 3min task.

Gary

More than a month ago #Permalink
3 min, do you know how many tabs I have??? I have updated from the very start, gone through all the hoops and hiccups and now this??? It's frickin Christmas bro, one of the busiest times of the year and I have to deal with a stupidity that is not my fault??? Not at all happy with this!

Paul Frankowski - Staff

More than a month ago #Permalink
Ok, I will ask our developer.
---
But tabs are working by front-end you do not have to rebuild all of them , right.

Paul Frankowski - Staff

More than a month ago #Permalink
1) Tell us: Is your tabs addon is override by template?
templates/your_template/sppagebuilder/addons/tabs
If yes, you have to remove it.

---
2) Please Export one of those Pages where you have Tabs, zip and add here, as attachment.

Gary

More than a month ago #Permalink
Hi Paul, not sure what you mean. Do you mean to delete the template directory if it contains a reference to tabs?

I will do the export later on today and send.

Gary

More than a month ago #Permalink
Frontend editor does not work! We always use the backend to edit and just tried the frontend editor but can't do anything.

Attachments (1)

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    screencap3.jpg 255.1 KB

Paul Frankowski - Staff

More than a month ago #Permalink
Oh, I will ask again:
What template you have / from which developer?
Do you have this folder:: templates/your_template/sppagebuilder/addons/tabs
---
Have you cleared browser cache after update?
Maybe you have JCH Optimize or template CSS/JS optimization enabled.
---

By default all works, many users can confirm it.

Gary

More than a month ago #Permalink
Honestly Paul I could careless what other users have or confirm, issue is the update to pb created problems for us. So rather then have me jumping around like a jack-in-the-box escalate this to someone who can fix it if you can't.

The update has also affected j2store of which they fixed the issue that was nothing to do with their extentions. One thing for sure, Ramesh and the others over at j2store know what support is all about and never have I had a runaround like I do with support here.

template is Aqua for jwsthemes and yes there are folders as you mentioned. I disabled these to see if it had an affect and the issues are still present.

yes we use jchoptimize and up until the update to 3.0.2 everything worked with no issues. I've also disabled JCH to see if this has an affect and when it comes to backend, JCH does nothing as it is only frontend that gets optimization so accessing PB from the backend should not be affected.

You have yet to resolve why it will not autoupdate. Ok, so we can download and do a manual update but this is still an issue that resides therefore indicating that the logic for autoupdating is still broken. Don't care if a manual install can fix it, it defeats the purpose of being able to autoupdate. As a user and business owner, this is a waste of my time, thus a waste of resources needed elsewhere.

Paul Frankowski - Staff

More than a month ago #Permalink
template is Aqua for jwsthemes and yes there are folders as you mentioned. I disabled these to see if it had an affect and the issues are still present.


can you do a last test for me?

install helix3 template , set as default , and check front-end edition.
It will help to recognize source of problem.

---
about update topic, as I know even without disabled Perfect Dashboard you should be able to get notice about update.

Paul Frankowski - Staff

More than a month ago #Permalink
About "j2store" it's easy to say, because their software use only Articles. We talk after you become developer okay.

Gary

More than a month ago #Permalink
About "j2store" it's easy to say, because their software use only Articles. We talk after you become developer okay.


in the 90's and into 2000 I was head developer for ADI drivers for Autodesk/Cadkey/Amiable and Microstation for driving cnc and 3D modellers Paul, so if you want to talk software Dev Development I can well entice an awesome conversation as to how dev development takes place and I doubt you or others would like to debate this. If I had of released an ADI driver with issues pertaining to usability of function I would have not only lost my job, but lost my reputation and locked out the company from further development so lets not go there. As far as you stating they use articles only, I suggest you look a little deeper into how this takes place as you are a little shortsighted on that comment.

Paul Frankowski - Staff

More than a month ago #Permalink
Oh, in that case you have to talk with our developers, not me. I think it's fair deal.
Talk with: https://www.joomshaper.com/forums/profile/158863-rajuahmmed


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