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Updating to the latest SP Page Builder? Install Perfect Dashboard?

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Trying to update to the latest version - I get a message of:

Oops! One of your commercial extensions couldn't be updated. JoomShaper refused to provide you with an update file. Usually, this means that your subscription is either expired or your update request hasn’t been authenticated. You can either go to JoomShaper website and investigate the issue or use Perfect Dashboard to automatically retrieve your subscription & update your website.

Screenshot attached:

I know that my subscription is close to being renewed (Sept 2017), just wondering why I have to do through the "Perfect Dashboard"

Attachments (1)

  • SP Page BuilderUpdate.jpg
    SP Page BuilderUpdate.jpg 139.1 KB

2 Answers


More than a month ago #Permalink
My answer was found in General Discussions "Perfect Dashboard"

I removed it - updated the SP Page Builder Manually ..check you php options before manual update ..3Mb file (increased "upload_max_filesize" to 4Mb)

Toufiq - Staff

More than a month ago #Permalink
Hi there,

Please clean the cache and check again. Besides, Increase your upload_max_filesize.


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