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Upload failed in video background addon

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Hi all! I'm trying to upload a video (located in my server) in video background addon. The video is a 10 seconds long mp4 file, and I compressed it from the original 46.7 MB to 15.9 MB, but is anyway impossible to upload it. If I put it directly in the "videos" folder, the media manager of SP simply doesn't see it and tells me the folder is empty. I added mp4 extension to the list of accepted joomla media extensions, but no results. I cleaned the browser cache and tried to upload the file using Safari and Chrome with no success.
If I try a video from You Tube everything works perfectly.
Working in MAMP (php 7.2.8), Helix 3 free template and SP 3
Thanks for your help!

17 Answers

Toufiq - Staff

3 weeks ago #Permalink
Hi there,

Thanks for your reply. Please follow the instructions for the check video background.

Download video from this URL & upload your site
https://sample-videos.com

Let me know the result.

-Thanks
HI Toufiq, same problem with the video I downloaded from the link you gave me. It's impossible to upload it directly using SP media manager or also if the video is already in the images/videos folder of Joomla.
It's a bug related to the version of php.
I downgraded MAMP to php 7.1.20 and I was able to upload both the sample video and my video... Problem is that Joomla needs now at least the 7.2!!

Toufiq - Staff

3 weeks ago #Permalink
Hi there,

Thanks for your feedback. I have checked my testing server & it works fine. The testing server PHP version is 7.3

http://joomlalover.net/joomla/

-Thanks
Yeah, I checked the test server and tried to upload my video and actually it works... don't know what happens in MAMP. I'll try to upload my video on the online website and then I'll let you know
.
I'll try to upload my video on the online website and then I'll let you know
.


Just tried to upload my video online. The upload reached the 100%, but the uploader went on spinning. Then it stopped and gave me a message of falied upload (see attachment)

Schermata 2019-10-22 alle 09.48.53.png

Attachments (1)

  • Schermata 2019-10-22 alle 09.48.53.png
    Schermata 2019-10-22 alle 09.48.53.png 142.5 KB
I tried also to update my online website to php 7.3 and then to upload both my video and the sample video, but I've always the same trouble the update goes to 100% then I've message of upload failed.
Don't know what else could I try...

Toufiq - Staff

3 weeks ago #Permalink
Hi there,

Thanks for your response. Please increase the size of the media. I hope the problem will be solved.

https://prnt.sc/pmwu8e

-Thanks
Sorry, still not working!

Toufiq - Staff

3 weeks ago #Permalink
Hi there, Please provide me your video files. Thanks
Hi there, Please provide me your video files. Thanks


how can I do this? not as attachment (mp4 extension isn't listed)

Toufiq - Staff

3 weeks ago #Permalink
Hi there, Upload your file inside the google drive & share it with me. Thanks
Is dropbox ok?
Hi Toufiq, sent link of Google drive to your PM

Toufiq - Staff

3 weeks ago #Permalink
Hi Toufiq, sent link of Google drive to your PM


Hi there, I have replied to your PM. Thanks
Hi Toufiq, don't know what else can I do to share the file with you :(
Anyway I have the same problem with the sample video I downloaded from here:sample

Toufiq - Staff

3 weeks ago #Permalink
Hi there, I have removed your video from my testing server. Thanks


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