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URGENT! Bank page after Frontend editing!

Featured Lock Resolved Bug
1) A problem that often occurs when our customers want to work with the frontend editor. On some pages, problems occur and the customized page is no longer displayed in the frontend like here: https://www.forellensee-garage.ch/profil/team

Now how can I solve the problem so that the page is displayed again?

here https://www.forellensee-garage.ch/carrosserie/team the page works quite well, because it has not been adapted yet

2) I also had problems with the addon "Feature" that it does not display properly! I was told that I have to delete the addon "Feature" folder in "/templates/shaper_educon/sppagebuilder/addons". Is this a solution? After each update I have to do this?

I think the frontend problem has to do with this.

Please help me, is very urgent!

Rgs, Abdi

8 Answers

Toufiq - Staff

2 weeks ago #Permalink
Hi there,

Thanks for your PM. Your problem is solved.

The template override addon occurred the problem. Now it has been renamed. We will solve it next update.

-Thanks

Toufiq - Staff

2 weeks ago #Permalink
Hi there,

Thanks for contacting us. Sorry for the inconvenience. Please provide me the Joomla administrator access via PM. I will check & get back to you soon.

-Thanks

Abdi

2 weeks ago #Permalink
Hi there,

Thanks for contacting us. Sorry for the inconvenience. Please provide me the Joomla administrator access via PM. I will check & get back to you soon.

-Thanks


Done :-) TIA for your help.

Rgs, Abdi

Abdi

2 weeks ago #Permalink
Hi Toufiq,

Thank you for your help. What was the problem? Can you send me a screenshot?

Because that's happened several times. As soon as the customer has changed something, a blank page is displayed!

Thank you for your support.

Rgs, Abdi

Toufiq - Staff

2 weeks ago #Permalink
Hi Toufiq,

Thank you for your help. What was the problem? Can you send me a screenshot?

Because that's happened several times. As soon as the customer has changed something, a blank page is displayed!

Thank you for your support.

Rgs, Abdi


https://prnt.sc/tiwdy1

Abdi

2 weeks ago #Permalink
Hi Toufiq,

Thank you for your screenshot.


What about point Nr. 2 "Feature Addon"?


And does this have anything to do with the frontend editor?


When will the next update come?

Toufiq - Staff

2 weeks ago #Permalink
Hi Toufiq,

Thank you for your screenshot.


What about point Nr. 2 "Feature Addon"?


And does this have anything to do with the frontend editor?


When will the next update come?


Follow the same process. We will try to update next month. Thanks


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