Support Forums

Support Offline : Mon - Fri / 10am - 6pm (GMT +6)

Your Time: Our Time:

URGENT! Page disappeared after saving some text modification.

Featured Lock Resolved Issue
Hi
I'm experiencing a very hard problem!
and it is happening in both site I'm managing
This is not happening every time I work on sites but sometimes when I modify some page with Page Builder everything just disappears in backend as in front hand. Only remain menu and footer as you can see in the screenshot.

This is really a problem! Because I'm forced to rebuilt each time the missed page!

I'm using Page Builder Pro 3.0.3
with Joomla 3.8.2

How can I solve it?

Attachments (2)

  • Schermata 2018-06-15 alle 12.41.25.png
    Schermata 2018-06-15 alle 12.41.25.png 49.5 KB
  • Schermata 2018-06-15 alle 12.41.41.png
    Schermata 2018-06-15 alle 12.41.41.png 75.3 KB

4 Answers

Federica Satta

More than a month ago #Permalink
Advice for the future:
1) Update all extensions , check & compare installed version with info on developer site
2) Update Joomla
3) Check if all work / look as it should
4) Make a database backup
5) Then you can edit Pages, Articles, and Modules - not sooner

Quote for you: "Make haste slowly"

Thank's for your kind advice!
I did all you suggest!

Paul Frankowski - Staff

More than a month ago #Permalink
Builder Pro 3.0.3
Joomla 3.8.2
is this Joke? If yes, it's not funny.
------

We have Jun 2018. Joomla 3.8.8 and SPPB 3.2.3. Not Dec 2017.

In our Support Policy
there is BIG NOTE we can help only if user have updated CMS and extension. Cruel but True. Update then we can talk. Or ask hosting support for backup (better).Then update.

Paul Frankowski - Staff

More than a month ago #Permalink
Advice for the future:
1) Update all extensions , check & compare installed version with info on developer site
2) Update Joomla
3) Check if all work / look as it should
4) Make a database backup
5) Then you can edit Pages, Articles, and Modules - not sooner

Quote for you: "Make haste slowly"


There are no replies made for this post yet.
However, you are not allowed to reply to this post.

Leaderboard (30 days)

Sifat

Sifat

Total Accepted Answers: 124
Paul Frankowski

Paul Frankowski

Total Accepted Answers: 118
Toufiq

Toufiq

Total Accepted Answers: 58
Pavel

Pavel

Total Accepted Answers: 5
Peter Atkin

Peter Atkin

Total Accepted Answers: 2

100+

Templates

200,000+

Community Users

Newsletter

Don’t miss any updates of our new templates and extensions and all the astonishing offers we bring for you.
We never spam

Joomla! ® name is used under a limited license from Open Source Matters in the United States and other countries. JoomShaper.com is not affiliated with or endorsed by Open Source Matters or the Joomla! Project.

Connect Us