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URGENT Page does not display in IE 11 at all - seems to be infinite loop

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I have a web page developed on SP Page Builder and Helix Ultimate. Been refining the responsive format and discovered today that the page does not display at all in IE 11. It works fine in Chrome, Edge and on i-phone.
On IE (11) it spins forever. When I profile the page, it appears to be an infinite loop for style reading.

This is a big issue for me. While IE is not as big as others, it is clearly not dead.
Website is http://www.cofiretech.org

9 Answers

Bob Gann

More than a month ago #Permalink
I have a web page developed on SP Page Builder and Helix Ultimate. Been refining the responsive format and discovered today that the page does not display at all in IE 11. It works fine in Chrome, Edge and on i-phone.
On IE (11) it spins forever. When I profile the page, it appears to be an infinite loop for style reading.

This is a big issue for me. While IE is not as big as others, it is clearly not dead.
Website is http://www.cofiretech.org


I just found the other forum post regarding this.
https://www.joomshaper.com/forums/internet-explorer-won-t-load-site

"preloader animation" and turned that off. (Under Body/Preloader).

I did not try the Js fix.

What is preloader (animation) and what am I giving up.
When will this bug be fixed. (Says next release, but I believe I'm current)

Is this related to slow loads - it seem that my site loads slowly sometimes.

André

More than a month ago #Permalink
Same issue here. Loading speed is extremely slow and page doesn't show in IE11.
After turning off the preloader page is showing, put loads the pictures and also the osm map very slowly.
Thanks for your help.

Paul Frankowski - Staff

More than a month ago #Permalink
OSM Map doesn't belong to us.
Wrong support forum.

IE11 support is very very limited, maybe ask Microsoft support why instead of updating they released a new version - Edge, hmm?

foto_3126_2019.jpg

Attachments (1)

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    foto_3126_2019.jpg 100.9 KB

André

More than a month ago #Permalink
I was referring to the osm module provided by the SP Page Builder. So I guess I am in the right forum?

Well Paul, unfortunately it is not my choice of what browser my customer is using. I just have to make sure that my page is loaded, unfortunately also in an old version of IE11. To have a blank page in this browser is not a choice for me, if you are willing to understand my point.

Well the switch off of the preload feature in the helix template did the trick. So I guess there is something in this feature that blocks my page from loading in the IE11.

Paul Frankowski - Staff

More than a month ago #Permalink
Yes, I know, but a legacy is very time-consuming = expensive.
And as I know, in Joomla 4.x support for IE11 will be canceled.
--
Indeed preload is not needed, and you can use a website on "all" browsers.

André

More than a month ago #Permalink
Is there the possibility to switch off the preload feature only on IE and leave it switched on for all other browsers?

Paul Frankowski - Staff

More than a month ago #Permalink
From Helix Options no, but if you know PHP you can customize the code.

André

More than a month ago #Permalink
Ok. I did find the php code that loads the PreLoader if set true in the stile konfiguration. It is in the index.php file located in the template folder.
You find the code on line 134 (see PreLoader_original.jpg).
I managed to switch off the preloader for IE by adding some additional code (see PreLoader_modified.jpg).
This trick works for me for the moment.

Attachments (2)

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    PreLoader_original.jpg 41.9 KB
  • PreLoader_modified.jpg
    PreLoader_modified.jpg 54.1 KB

Paul Frankowski - Staff

More than a month ago #Permalink
An alternative way would be...
1) Disable Preload from Helix
2) Install external preload plugin
---
yes, your method is OK, but you have to remember about it in each Helix update.


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