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URGENT: SP Pagebuilder issue causing backend being not accessible after Joomla Update

Featured Lock Resolved Bug
Hi there,

I have updated to Joomla 3.9.13. The update was successful.
After that, I could not get into the backend, after login as administrator the site throws HTTP error 500.
I contacted my host and he provided me the following detailed error message:

PHP Fatal error: Call to undefined method JAdminCssMenu::addChild() in /home/www/web47/html/dani_neu/administrator/modules/mod_sppagebuilder_admin_menu/tmpl/default_enabled.php on line 16,


Can you please help?

Thanks in advance.

Sabina

2 Answers

Paul Frankowski - Staff

3 weeks ago #Permalink
Hi,
probably you have OLD SPPPB Inside, which you forgot to update first.
---
Step #1
DELETE this folder:
administrator/modules/mod_sppagebuilder_admin_menu/

Step #2
Update SP Page Builder to v3.6.x
If you don't have access to updates, just disable SPPB Admin Menu module (!)

Step #3
Update all extensions which need an update, also JCE editor

Ofi Khan - Staff

3 weeks ago #Permalink
Please follow these steps:

1. Use FTP tool and delete folder: administrator\modules\mod_sppagebuilder_admin_menu
2. Update SP Page Builder to last version (if you cannot, copy this folder from last version of quickstart)

- Best regards


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