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Hi, I have contacted you already 2 times through the contact form, (I did see this is not the way to communicate, but in the forum there is not really an option for my problem either) I have a PERSONAL TEMPLATE & BUILDER subscription for 3 months. This means i should be able to download templates and extensions until september 2nd. But I havent't be able to do that for more than a month now. i am trying to download the SP Booing Module and I get a button SUBSCRIBE. Also When I am in PageBuilder i don't get all the options, I get messages i need to subscribe, but I do have a subscription, What is going on and Why didn't I get a reply to my messages I send before? What did I really pay this almotst 90 Dollars for?????????

14 Answers

Paul Frankowski - Staff

More than a month ago #Permalink
Hi,
Sorry, but this is your 2nd post in last 2 months. Using support forum is a better way.

All extensions you should be able to download from here: https://www.joomshaper.com/downloads/extension

use two different browsers to be sure that you can, as 99,9% other users
disable download accelerator if you use it

Paul Frankowski - Staff

More than a month ago #Permalink
About SP Booking, please download : https://www.joomshaper.com/downloads/extension/sp-booking

this premium package includes all : component and module

Paul Frankowski - Staff

More than a month ago #Permalink
Also When I am in PageBuilder i don't get all the options,


If you have installed PRO version, not Lite you should have all.
Maybe try from different browser, and show me what is missing (screenshot)?

Koenraad Vandezande

More than a month ago #Permalink
Hi thanks for the quick response, I used the wrong channel apparently, though this is not clear on your site since there is not really a section for administrative problems.
Anyway I followed the link, I get a DOWNLOAD button for the Booking extension, but when I puch the button I get another ownload screen (see attachment) that asks to JOIN?

I did install the full version PRO, but I can not use all the functions. see screenshot (I have set my license on my live site, but I also guess we can use it on localhost for testing purposes). I try to add a section and than I get a message "add email and license key". but i have it filled in already? (see screenshot)

Attachments (3)

  • screenshot1.jpg
    screenshot1.jpg 39.9 KB
  • Screenshot (1).png
    Screenshot (1).png 352.7 KB
  • Screenshot (2).png
    Screenshot (2).png 250.7 KB

Paul Frankowski - Staff

More than a month ago #Permalink
about license key,
1) in joomshaper profile, you should put "localhost" in domain if you work on localhost now
2) make sure that license key you took from joomshaper account, not mail (!)

Paul Frankowski - Staff

More than a month ago #Permalink
about sp booking, can you tell me exactly which subscription you ordered (name)

---
sorry I don't have full preview

Koenraad Vandezande

More than a month ago #Permalink
Hi Paul,

I did use the License Key that I can see in my Dashboard, and the email I use there. I did not know I had tot use the Localhost domain for testing reasons (which sucks, it should be standard 1 domain and local host included) but anyway, when I was talking about the tests, I was referring to my life site. and I checked again I have the right license key.

I'll include a screenprint of my subscription.

Paul Frankowski - Staff

More than a month ago #Permalink
Please think, be adult ..not not share license keys, this is "open" forum anyone can steal your key number.

Paul Frankowski - Staff

More than a month ago #Permalink
On screenshot from day ago, there was a real domain, not localhost, so this domain should be put in URL field in JoomShaper profile.
----
Make sure that copied license key do not have any space before or after key, this is common mistake.

Koenraad Vandezande

More than a month ago #Permalink
Please think, be adult ..not not share license keys, this is "open" forum anyone can steal your key number.

This is maybe the reason you should review your way of handling your procedure for handeling administrative problems. I was not aware we were on a public forum, this should be a private conversation!! but anyway, nobody can really use this license key, because you need to fill in the domain name and secondly IT IS NOT WORKING!

Koenraad Vandezande

More than a month ago #Permalink
On screenshot from day ago, there was a real domain, not localhost, so this domain should be put in URL field in JoomShaper profile.
----
Make sure that copied license key do not have any space before or after key, this is common mistake.


All screenshots I send are from my active website. and this is were the key is registered in the dashboard. (I checked it again, just to make sure)

So no change, until now.

Paul Frankowski - Staff

More than a month ago #Permalink
this should be a private conversation

yes, I agree. That why we have Private Message system since beginning of forum.

Paul Frankowski - Staff

More than a month ago #Permalink
If you would click to my Avatar you should see "Private Message" button, please use it to send me full access to your site (domain + super user). So I would be able to check your put keys, and then mine private to be sure. I think it's basic request, but may help.

Paul Frankowski - Staff

More than a month ago #Permalink
Yes, I got your message. I am glad that you find that in SPPB must be e-mail used in Joomshaper profile, not any mail.


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