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Video addon not displaying sometimes

Featured Lock Resolved Bug
Hi,

I had this problem a while back:

The video on this page sometimes does not appear. Somes it just shows a blank space. Please see screenshots.

Thanks.

Attachments (3)

  • Screenshot 2019-05-31 at 15.35.04.png
    Screenshot 2019-05-31 at 15.35.04.png 555.3 KB
  • Screenshot 2019-05-31 at 15.34.52.png
    Screenshot 2019-05-31 at 15.34.52.png 235 KB
  • Screenshot 2019-05-31 at 15.37.40.png
    Screenshot 2019-05-31 at 15.37.40.png 402.4 KB

6 Answers

Al Mamun - Staff

More than a month ago #Permalink
Hi,

Sometime there occurred media encoding problem. So video not show properly. Can you please try by uploading this website video.

After try let me know the result please.

Thanks,
Mamun

Josh Douglas

More than a month ago #Permalink
Hi,

Sometime there occurred media encoding problem. So video not show properly. Can you please try by uploading this website video.

After try let me know the result please.

Thanks,
Mamun


Hi,

I tried this. Still sometimes doesn't work. Please see website and screenshort. I tried Safari too and when trying Firefox the video doesn't auto play - please see screenshots.

Thanks,
Josh.

Attachments (3)

  • Screenshot 2019-06-03 at 11.00.31.png
    Screenshot 2019-06-03 at 11.00.31.png 824.4 KB
  • Screenshot 2019-06-03 at 10.59.17.png
    Screenshot 2019-06-03 at 10.59.17.png 138.5 KB
  • Screenshot 2019-06-03 at 10.56.12.png
    Screenshot 2019-06-03 at 10.56.12.png 116.8 KB

Josh Douglas

More than a month ago #Permalink
Hi,

To be honest, the video addon doesn't consistency work. I now just use HTML5 video instead.

Thanks,
Josh.

Al Mamun - Staff

More than a month ago #Permalink
Hi,

Video autoplay work differently in different browser. Some of give chance to autoplay and some are not.

Thanks,
Mamun

Josh Douglas

More than a month ago #Permalink
Hi,

Video autoplay work differently in different browser. Some of give chance to autoplay and some are not.

Thanks,
Mamun


No, the addon just sometimes doesnt work. Even on chrome there is this issue.

Thanks,
Josh.

Al Mamun - Staff

More than a month ago #Permalink
Hi,

Please read this documentation. First and third one, hope you will understand.

Thanks,
Mamun


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