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video background does not start automatically on mobile devices

Featured Lock Resolved Bug
Hi friends. For some reason video background does not start automatically on mobile devices.
When i access pages with video from opera mobile. Then first i see background image and then starts video.
Thats ok. But when i access pages with video background from android chrome or from desktop chrome developer mobile view there is black background. Is there a way to solve that? Video starts only if i move page a little.
You can see it here: https://svetkupils.lv/lv/pakalpojumi/svinibas

I solved that making dublicate rows and hided from desktop or mobile. But i do not like that

Attachments (2)

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12 Answers

Igors meko

More than a month ago #Permalink
Paul I am very sorry for trouble. I found that jsitemap pro makes this problem. I have not found why and how. but when i disabled it the problem disappeared.
Please say my apologize to developer.

Tthanks.

Paul Frankowski - Staff

More than a month ago #Permalink
Hi,
yes, this is not a bug, but a feature as said all browser developers.
It was added in last browsers updates one by one, the first limitation was for video with sound.
On some browsers, it still works, but with problems as you noticed.

---
In general, it's browser software lock (!)
You have to live with it.

Igors meko

More than a month ago #Permalink
HI Paul it is not like you say. In this web page https://www.laff.lv/lv/ i have SP PB version 3.6.2 and video background shows preview picture on mobile devices. See picture.
in this page i have latest SP PB version and there is black bacground. Before update all was working ok.

Is there a solution? Some? that is real problem. If i copy section and show for different versions i have in source 2 h1 tags.

Can you help me please. Or how can i revert back to 3.6.2?
That is live site, it is bad bad...

On test site i uninstalled latest version and installed previous 3.6.2 and it work again for luck.

Please ask developers to fix this problem.

Attachments (1)

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    Capture.JPG 43.5 KB

Paul Frankowski - Staff

More than a month ago #Permalink
but video addon wasn't touched by the last update.
--
do you mean video in row options?

Igors meko

More than a month ago #Permalink
yes video in row options.

Paul Frankowski - Staff

More than a month ago #Permalink
I don't remember that we changed anything in this area, I will ask

Paul Frankowski - Staff

More than a month ago #Permalink
No, we didn't change anything in Rows Options in 3.6.3 update
--
Our developer asked me to send you this
https://developers.google.com/web/updates/2017/09/autoplay-policy-changes

Igors meko

More than a month ago #Permalink
Ask please. I found two ways to solve that. 1. Use slideshow instead of simple text addons. 2. Go back to 3.6.2 version. If i go back to 3.6.2. i dont have problems with sp pb heading colors too.

Igors meko

More than a month ago #Permalink
Now i am realy afraid to update. Other sites have much older versions an all of them have video backgrounds without problems

Paul Frankowski - Staff

More than a month ago #Permalink
I would like to help more but I can't
you can talk to the developer directly: https://www.joomshaper.com/forums/profile/135514-mamunhpath

Igors meko

More than a month ago #Permalink
No, we didn't change anything in Rows Options in 3.6.3 update
--
Our developer asked me to send you this
https://developers.google.com/web/updates/2017/09/autoplay-policy-changes


Thats mostly about audio or video with audio. None of my background videos has audio. These are small 15 sec long video. I do not know what google developers are somoking, but there is big difference.

Anyway on older sp pb versions it is working. I just am going not upgrade or install old versions. For the luck i keep them. Or i will use something else.


I am sad you made changes not discraibing changes to your users. Not providing solutions. Thats bad


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