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Why has my video using SPPage Builder Video Add-on stopped working? - "Video Unavailable"

Featured Lock Resolved Issue
I have Joomla 3.9.2 with SPPage Builder 3.4.3 (Previously 3.4.1) and I have a YouTube video URL in the correct place within the Video Add-on. (See video address below)

https://youtu.be/zZoMrYwQZgA (Note this will work if you use this url in any browser?)

When you open the page https://escapeexpert.com/corporate the video 1st frame is visible with the play button in the middle, if you press the play button a grey screen appears and says Video Unavailable? However, if you right click the video and copy the URL it will play perfectly if pasted into any browser.

So the URL seems to be working fine, the video used to work fine, but a customer pointed this out to me today, so I have no idea how long this has been an issue, it may have been weeks or even months. But i need to resolve this now that it is broken. As the video plays and the link works outside of Joomla/SPPage Builder I can only assume that it must be an issue with the add-on or Joomla.

Please provide some insight into this issue please.

Regards

Andrew

Attachments (2)

  • VideoUnavailable.JPG
    VideoUnavailable.JPG 12.7 KB
  • VideoFrame.JPG
    VideoFrame.JPG 87.6 KB

4 Answers

Paul Frankowski - Staff

More than a month ago #Permalink
Hi,
we do not have control what YouTube does with their video clips permission.
Some clips cannot be played on websites, ONLY from Youtube.
I had this same on my site.
---
My suggestion is...
upload this video again on your channel, and link again.
Sorry, but we are not YouTube support to help more, beyond us.

Andrew McJannett-Smith

More than a month ago #Permalink
Hi,
we do not have control what YouTube does with their video clips permission.
Some clips cannot be played on websites, ONLY from Youtube.
I had this same on my site.
---
My suggestion is...
upload this video again on your channel, and link again.
Sorry, but we are not YouTube support to help more, beyond us.


Thanks Paul for your suggestion, I will try that, but I am curious if anyone else has run into this problem with the video addon not working with a YouTube video?

Paul Frankowski - Staff

More than a month ago #Permalink
My friend had it, but it was a case when a video had a setting that cannot be played beyond a YouTube platform.


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