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Wrong Subscription

Featured Lock Resolved Issue
Hi,

I bought the PERSONAL LICENCE instead of the SP Page Builder Pro BASIC LICENCE. Please can you swap them and refund me back the outstanding monies? Thanks.

Also the SP Page Builder Pro BASIC LICENCE, does that enable me to import the sample template pages that are made up in the back-end admin area?

28 Answers

Paul Frankowski - Staff

More than a month ago #Permalink
No mail from us ? Please check inbox / spam folder.

You have SP page Builder Pro subscription now, I see it
You can download: https://www.joomshaper.com/downloads/extension/sp-page-builder-pro

Paul Frankowski - Staff

More than a month ago #Permalink
Hi,
we can switch on Monday, not sooner. Please write a message with request [email protected]

but If you're in hurry, order separate subscription and we will back your money for the first one.

Paul Frankowski - Staff

More than a month ago #Permalink
You doesn't have to import, just install new PRO version on current website.

But yes, any time you can also Export > Import pages between websites.

moghees

More than a month ago #Permalink
I don't have pro version though? I'm not sure what you mean?

Paul Frankowski - Staff

More than a month ago #Permalink
SP Page Builder have two versions Pro and Lite.
Only in PRO you can load page templates.

But in both you should be able to Export-Import pages made by you.

Paul Frankowski - Staff

More than a month ago #Permalink
You decided to wait till Monday to switch memberships, right.

moghees

More than a month ago #Permalink
SP Page Builder have two versions Pro and Lite.
Only in PRO you can load page templates.

But in both you should be able to Export-Import pages made by you.


So, if I have a BASIC LICENCE in SP Page Builder Pro then that will allow me to import the page templates?

moghees

More than a month ago #Permalink
You decided to wait till Monday to switch memberships, right.


okay cool. Will I have to post this again or will you guys automatically change the subscription for me?

Paul Frankowski - Staff

More than a month ago #Permalink
Dilruba will contact you,
it's her department, not mine.

Paul Frankowski - Staff

More than a month ago #Permalink
Yes. As always Pro version have more features.
In free time please check if your PHP settings are OK
https://www.joomshaper.com/documentation/sp-page-builder/sp-page-builder-3#general

moghees

More than a month ago #Permalink
Can you please look into this and solve the issue for me, thanks!!

Paul Frankowski - Staff

More than a month ago #Permalink
But you still have "Personal" Subscription - have you sent a e-mail to [email protected]
with request, that you made mistake? Sorry, I do not have access to this area to respond/check.
----

If you cannot wait, I can install you last version of Pro on your site.

moghees

More than a month ago #Permalink
But you still have "Personal" Subscription - have you sent a e-mail to [email protected]
with request, that you made mistake? Sorry, I do not have access to this area to respond/check.
----

If you cannot wait, I can install you last version of Pro on your site.



ok thanks

Paul Frankowski - Staff

More than a month ago #Permalink
Case should be solved in next 24h.

moghees

More than a month ago #Permalink
Cool - lets see what happens!

Paul Frankowski - Staff

More than a month ago #Permalink
really sorry for delay, your message went to wrong inbox folder.

moghees

More than a month ago #Permalink
Nothing has happened?

Dilruba Tariq

More than a month ago #Permalink
Nothing has happened?


Hi!

Was the plan not switched?

Regards
Dilruba

moghees

More than a month ago #Permalink
Nothing has happened?


Hi!

Was the plan not switched?

Regards
Dilruba


Hi - yes all sorted now, thanks :)

Dilruba Tariq

More than a month ago #Permalink
Nothing has happened?


Hi!

Was the plan not switched?

Regards
Dilruba


Hi - yes all sorted now, thanks :)


Awesome!

Paul Frankowski - Staff

More than a month ago #Permalink
Happy ending.

Remember to update to today version 3.2.9 with new map addon

moghees

More than a month ago #Permalink
I try to import a page template but it says only available for premium users???

Paul Frankowski - Staff

More than a month ago #Permalink
1) In SP Page Builder > Options > set license key and email, save.
2) Clear browser cache
3) try again


https://www.joomshaper.com/documentation/sp-page-builder/sp-page-builder-3#faq-problems-solutions

moghees

More than a month ago #Permalink
Licence key and email already installed.

Cleared cache browser and system

still the same

Paul Frankowski - Staff

More than a month ago #Permalink
sorry, I am going sleep. tomorrow.
---
can you send me private message with site access.

moghees

More than a month ago #Permalink
sorry, I am going sleep. tomorrow.
---
can you send me private message with site access.


just sent it

Paul Frankowski - Staff

More than a month ago #Permalink
BTW
Have you installed PRO version ? NO.
I saw Lite, that's why.

This one!
com_sppagebuilder_pro_v3.2.x.zip


You need to install PRO (I did) to have PRO features, info was in manual and above.
You had to be tired :(


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