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You are not authorised to view this resource.

Featured Lock Resolved Issue
Hello,

I've an error message "You are not authorised to view this resource." when i try to upload a picture or an attachement.

This problem has occurred since the update.

An idea to fix this ?

Thnaks !
Regards.

13 Answers

Paul Frankowski - Staff

3 weeks ago #Permalink
If you upload from Media (screenshot 01) you will be able to use image inside addons (screenshot 02).
---
Bug will be fixed next week in 3.0.3 update

Attachments (2)

  • 01.png
    01.png 31.6 KB
  • 02.png
    02.png 23 KB

pochat

3 weeks ago #Permalink
I am having the same problem. I bought the latest SP3.1 version, and now I cannot upload images.

See attached. Screen Shot 2017-11-22 at 8.43.19 PM.jpg

Attachments (1)

  • Screen Shot 2017-11-22 at 8.43.19 PM.jpg
    Screen Shot 2017-11-22 at 8.43.19 PM.jpg 130.6 KB

pochat

3 weeks ago #Permalink
As a test, I uploaded the image from the Joomla Media Manager, it uploads successfully. However, once I go to the SP3.1 builder, the image is not appearing.

sp3.jpg

Attachments (1)

  • sp3.jpg
    sp3.jpg 213.9 KB

Paul Frankowski - Staff

3 weeks ago #Permalink
Hi,
yes it's our mistake.
Please use Media instead. Image upload system will be fixed in next week (3.0.3). We promise.
Hi,

It's ok for using Media for pictures but for attachments ? I upload a PDF in Media but I don't find it in SPPB.
I could find the link (Images/pdf/mypdf.pdf) but it's not easy for my client.

I hope the update will arrive quickly.

Paul Frankowski - Staff

3 weeks ago #Permalink
Phoca Commander (free, component)

pochat

3 weeks ago #Permalink
Hi,
yes it's our mistake.
Please use Media instead. Image upload system will be fixed in next week (3.0.3). We promise.


Hi Paul,

When exactly will this be fixed?

pochat

3 weeks ago #Permalink
Hi,

It's ok for using Media for pictures but for attachments ? I upload a PDF in Media but I don't find it in SPPB.
I could find the link (Images/pdf/mypdf.pdf) but it's not easy for my client.

I hope the update will arrive quickly.


Hi Michael,

Just to be clear. Uploading the image through the media manager did not fix the issue. The images still can’t be seen inside sp3.

pochat

3 weeks ago #Permalink
Ok, that works. Great!

Fabien

One week ago #Permalink
I am having the same problem - I have updated page builder to the latest version but I still cannot upload the images from the addons.

Any update on this?

Paul Frankowski - Staff

One week ago #Permalink
SPPB Pro 3.0.3 ?
Please clear browser cache !
We tested on several websites and was OK.

pochat

One week ago #Permalink
It works for me after the new SP update.

Thanks a lot!


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