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Your Live Support tool really sucks

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Every time I use your Live Support chat I never get answered.

I get Chat started....

Ask my question to support and it never gets answered.

This is really frustrating, repair the bugs from the templates and from your support channels.

I am really angry with your service, wouldn't recommend JoomShaper with the customer experience you are giving to me.

3 Answers

Igor Mihaljko

More than a month ago #Permalink
Hi Alejandro,

I am very sorry to hear that you have a bad experience with our Live chat feature. I can understand your frustrations, but you should be advised that Live chat is a tool that is implemented to support sale questions and sale issues. Live chat is not the place where you will get answers related to the issues with the template or extensions.

Please open a support tickets in our forum and explain what is the exact issue that you have and our staff will gladly provide a help

Alejandro

More than a month ago #Permalink
Hello Igor,

Thank you for your reply. I tried during 2 hours two consecutive days to speak with live support to ask a question about the license/rights I would obtain when buying business plan.

I also wanted to ask if an invoice could be provided where a company name will figure instead of my personal details I used to purchase this product.

I also had some questions related with templates, but your forums are good and answers can be found.

As I said, thank you again for you reply :)

Igor Mihaljko

More than a month ago #Permalink
Hi,

no problem at all. I am glad that even little I managed to reduce the grief of the bad Live support


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