JoomShaper Affiliate

Frequently asked questions

1

What is the refund policy of JoomShaper?

We trust our clients that’s why JoomShaper offers a full refund within 7 (seven) business days starting from the moment when the member make the payment. In this case joomshaper.com has the right to ask questions for the refund and also we have the right to NOT offer the refund if we see reasonable. The above notice, also, applies to the license all of our Sign Up Plans. Please Contact Us if you need further information.

2

What happen after my subscription runs out?

You may still use all of our templates and extensions you had downloaded on your membership period. But after membership expired you cannot able to download premium products and ask for forum support.

3

I’ve completed the payment procedure but I have not received any mail with login details or download?

Please check your BULK/SPAM box for the confirmation message. If you not got it then please contact with us with the proof of payment. Note : Normally our system creates the account after successful payment. There are some cases that your payment is not successful done and then we have to review and process download information manually.

4

How to install quickstart pack?

The installation process of quickstart pack are describe at our tutorial section. Click here to see the tutorial.

5

Can I share my username and password with others?

No. A username and password is specific to one person with up to five IP addresses only. If you share your details you will receive an automatic suspension of your account. If your download traffic logs exceed the total number of allowed downloads, your account will be suspended immediately.

6

Can I modify the source code?

Of course, you can almost edit or modify any part of the template that you like including text, images, javascript or CSS code ect. But there are some limitations to this part. You can not modify or delete our copyright code from the source files. The Developer plan members are frees from this limitations.

7

How many websites can I use?

For personal plan you can use any template just in one domain for lifetime. For Business plan you can use template in three domains for lifetime. Developr plans allows to use templates for unlimited domains. Please check for details.

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