What is the refund policy of JoomShaper?
Since joomshaper.com is offering non-tangible irrevocable goods we can offer direct refunds if your account has not been logged-into yet. In this case the refund will be provided without any question. joomshaper.com also will offer a full or partial refund within 15 (fifteen) business days starting from the moment when the member make the payment. In this case joomshaper.com has the right to ask questions for the refund and also we have the right to NOT offer the refund if we see reasonable. The above notice, also, applies to the license all of our Sign Up Plans. Please Contact Us if you need further information.
What happen after my subscription runs out?
You may still use all of our templates and extensions you had downloaded on your membership period. You can also get forum support. After membership expired you cannot able to download premium products and ask for ticket support.
I’ve completed the payment procedure but I have not received any mail with login details or download?
Please check your BULK/SPAM box for the confirmation message. If you not got it then please contact with us with the proof of payment. Note : Normally our system creates the account after successful payment. There are some cases that your payment is not successful done and then we have to review and process download information manually.
How to install quickstart pack?
The installation process of quickstart pack are describe at our tutorial section. Click here to see the tutorial.
Can I share my username and password with others?
No. A username and password is specific to one person with up to five IP addresses only. If you share your details you will receive an automatic suspension of your account. If your download traffic logs exceed the total number of allowed downloads, your account will be suspended immediately.
Can I modify the source code?
How many websites can I use?
It depends on your membership. All our memberships give you access to all of the templates. But we have limits on basic and standard memberships. Please check for details.