Problem With Shaper_helixultimate Temp
roberto
The problem is that the template, in the administrative area, does not allow any modification of it as the various options previously present have disappeared. I have already sent you both the screenshot and the data to access the administrative area.
Toufiq
Accepted AnswerHi there,
Thank you for reaching out, and I apologize for any inconvenience caused by this oversight. To better address the issue, could you kindly provide Joomla administrator access? This will enable me to thoroughly investigate the matter and provide you with a prompt resolution.
I appreciate your cooperation and will ensure to get back to you as soon as possible.
Where did you shared screenshot and login credential?
Can you share a screencast video about the full scenario?
Best regards,
Toufiqur Rahman (Team Lead, Support)
roberto
Accepted AnswerI'll send you the credentials. The problem doesn't require a screencast and you can verify it directly by noticing the lack of modification pages.
Thank you
roberto
Accepted Answerexactly as before, no changes
Toufiq
Accepted Answer Toufiq
Accepted AnswerYou are most welcome! We appreciate your feedback and are delighted to hear that you're satisfied with our service.
To officially close this forum post, mark it as accepted. If you have any more questions or need further assistance in the future, please don't hesitate to reach out to us.
As for writing a review about our product and support quality, we would greatly appreciate it! Your feedback helps us improve and serves as a valuable reference for others. Please take a moment to share your thoughts about your experience with our product and the support you received. Your input is valuable to us and the community. Thank you in advance for your time and support.
We're here to assist you with any further questions or requests you may have. Once again, thank you for choosing our product and for being a part of our community.
Best regards,
Toufiqur Rahman
Team Lead, Tech Support (JoomShaper)