Instagram Social Icon Doesn't Work - Question | JoomShaper

Instagram Social Icon Doesn't Work

Stéphane Bernard, BAB Location Véhicules

Stéphane Bernard, BAB Location Véhicules

Helix Framework 2 weeks ago

Hi team,

When I click on the instagram social ico in top bar in my website : https://www.bablocationanglet.com/

The new windows open on https://www.8dc6460bbbb088757ed67ed8fb316b1b-gdprlock/bablocation/?hl=fr instead: https://www.instagram.com/bablocation/?hl=fr

I try to disable all cache but nothing...

Can you help me ?

Thanks in advance. Best regards

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8 Answers
Ofi Khan
Ofi Khan
Accepted Answer
Support Agent 2 weeks ago #155835

Hello Stéphane Bernard, BAB Location Véhicules

Please take a full site backup with Akeeba Backup in ZIP format and share here. Follow this tutorial. I will check it on my localhost.

Best regards

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Stéphane Bernard, BAB Location Véhicules
Stéphane Bernard, BAB Location Véhicules
Accepted Answer
2 weeks ago #155883

In download link in hidden content. Best regards

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Ofi Khan
Ofi Khan
Accepted Answer
Support Agent 1 week ago #156004

Please share the backup in ZIP format. Go to Akeeba Backup configuration and set File Type as ZIP. Then take the backup and share it.

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Stéphane Bernard, BAB Location Véhicules
Stéphane Bernard, BAB Location Véhicules
Accepted Answer
1 week ago #156008

In download link in hidden content. Best regards

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Ofi Khan
Ofi Khan
Accepted Answer
Support Agent 1 week ago #156313

Can you please upload it to any external drive and share? It is taking a long time and download does not finish.

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Stéphane Bernard, BAB Location Véhicules
Stéphane Bernard, BAB Location Véhicules
Accepted Answer
1 week ago #156340

That's enough now! It’s your connection that’s not working! I download the zip at home in less than 30 seconds! I don't understand your methodology, I gave you admin access, what's stopping you from connecting instead of doing this locally? Usually with others, there is never this kind of request or problem. Please pass the ticket to a colleague or superior, thank you. Best regards

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Ofi Khan
Ofi Khan
Accepted Answer
Support Agent 4 days ago #156855

I have taken the backup and installed on my localhost. But I am getting a message while going to the administrator page. Do you know how can I stop this? Check the message in the hidden content. It is shown on the administrator link with a white page.

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Stéphane Bernard, BAB Location Véhicules
Stéphane Bernard, BAB Location Véhicules
Accepted Answer
2 days ago #157062

Please pass the ticket to a colleague or superior, thank you. Best regards

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